I first purchased my Toshiba Satellite A665 on Dec 11, 2010. By May 2011 it was revealed I had LCD issues with this Toshiba Laptop. Sent Laptop to be repaired by Nov to Toshiba's Notebook Repair Depot at 1171 Montague Expressway Box 1235, Milpitas California 95035. Toshiba uses a 3rd party repair company called BizCom-US.
The only issue I had with my Toshiba Satellite Laptop was the LCD/Display issue. All 4 USB ports on my notebook computer had no prior damage when shipped via FedEx. After BizCom received my laptop a technical support rep named (TAIS ) Gabriel Belmonte (408-262-1732) contacted me via email to say my USB port was damaged and it would cost me $114.00 for parts, labor and repairs. He also supplied photos of the USB port damage. He advised me to contact Toshiba's Customer service number to deal with the issue. I had no choice but to pay $114.00 for damage to my laptop by BizCom technicians in order for them to repair it. Currently, I have filed a BBB complaint against Toshiba's Repair Depot & Bizcom-US.
When I shipped my Toshiba Laptop in the provided box there were not damages to the USB port. TAIS representative claimed it was received in that condition. I am disputing this as being grossly misrepresented by the TAIS representative who contacted me, by the name of Gabriel Belmonte who in fact wasn't the technician who made claim that it was damaged upon receipt by the Toshiba repair depot/Bizcom-US. In other words, Gabriel Belmonte wasn't the technician who opened and repaired my laptop. He was the TAIS Rep who contacted me to inform me stating I had to pay additional costs for repair, parts & labor. My claim is that I vehemently deny my USB port was damaged when shipped to the Toshiba Repair Depot/Bizcom-US. I charging that the Toshiba Repair Depot/Bizcom-US were negligent in the handling of my Toshiba Laptop for financial gain.
Furthermore, I am also considering taking legal action against Toshiba and will be filing a complaint with the FTC.