• Report: #810848

Complaint Review: Toshiba

  • Submitted: Sat, December 17, 2011
  • Updated: Thu, February 02, 2012

  • Reported By: Garth — Cartersville Georgia USA
Toshiba
9740 Irvine Blvd, Irvine, California 92618-1697 Internet United States of America

Toshiba Toshiba America Information Systems, Inc. Toshiba Laptop Repair, Bizcom-US, USB Port, Internet

*Consumer Suggestion: Switched Laptops

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I first purchased my Toshiba Satellite A665 on Dec 11, 2010. By May 2011 it was revealed I had LCD issues with this Toshiba Laptop. Sent Laptop to be repaired by Nov to Toshiba's Notebook Repair Depot at 1171 Montague Expressway Box 1235, Milpitas California 95035. Toshiba uses a 3rd party repair company called BizCom-US.

The only issue I had with my Toshiba Satellite Laptop was the LCD/Display issue. All 4 USB ports on my notebook computer had no prior damage when shipped via FedEx. After BizCom received my laptop a technical support rep named (TAIS ) Gabriel Belmonte (408-262-1732) contacted me via email to say my USB port was damaged and it would cost me $114.00 for parts, labor and repairs. He also supplied photos of the USB port damage. He advised me to contact Toshiba's Customer service number to deal with the issue. I had no choice but to pay $114.00 for damage to my laptop by BizCom technicians in order for them to repair it. Currently, I have filed a BBB complaint against Toshiba's Repair Depot & Bizcom-US.

When I shipped my Toshiba Laptop in the provided box there were not damages to the USB port. TAIS representative claimed it was received in that condition. I am disputing this as being grossly misrepresented by the TAIS representative who contacted me, by the name of Gabriel Belmonte who in fact wasn't the technician who made claim that it was damaged upon receipt by the Toshiba repair depot/Bizcom-US. In other words, Gabriel Belmonte wasn't the technician who opened and repaired my laptop. He was the TAIS Rep who contacted me to inform me stating I had to pay additional costs for repair, parts & labor. My claim is that I vehemently deny my USB port was damaged when shipped to the Toshiba Repair Depot/Bizcom-US. I charging that the Toshiba Repair Depot/Bizcom-US were negligent in the handling of my Toshiba Laptop for financial gain. 
Furthermore, I am also considering taking legal action against Toshiba and will be filing a complaint with the FTC. 

This report was posted on Ripoff Report on 12/17/2011 08:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toshiba/internet/Toshiba-Toshiba-America-Information-Systems-Inc-Toshiba-Laptop-Repair-Bizcom-US-USB-810848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Switched Laptops

AUTHOR: Jeremy Hedlind - (USA)

I also purchased a Satellite A665D-S5172 from Amazon on July 3rd, 2011.  Do you have the same model?  It sat around until October when it was put into use.  During the times I was using it I damaged the front left USB port.  Is this the port they stated was damaged on your laptop?



In December it stopped working.  It failed to power up.  After diagnosis, I determined it was motherboard or processor and arranged to ship it to Toshiba through the tech support.  In December it was sent to Toshiba for repair to the same address you mentioned in Milipitas, CA.



Someone named Gabriel Belmonte emailed me this:



HI Jeremy Hedlind        During the Diagnostic procedure our technicians found that your units MOTHERBOARD ($144.28) has liquid damage. Unfortunately Toshiba does not cover the cost for this type of damage and as such we will have to charge you for the parts and labor costs $60. The total charge $204.28. Please inform me on how to proceed, if you choose to go ahead authorize the repairs we will need your billing information (Credit Card Number, Expiration date and cardholder name).To provide your billing information please call me at the number below, or let me know when would be a good time to reach you.   Please respond to the following email Gabriel Belmonte[csr1@bizcom-us.com] or call the number below ( Gabriel Belmonte ) with in 3 business days otherwise we have to ship back unrepaired.    *** California Customer will incur California sales tax on parts charge    Technical Support408-262-1732 



This laptop was never touched by any water.  I am on a deployment in the desert of all places and I certainly didn't spill water on it.  It was sitting on my bed.



I have a feeling my laptop may have been switched with your laptop.  Please contact me at jhedlind22@yahoo.com so we can sort this matter out.



I have a feeling this repair facility is a third-rate shop that just disassembles a bunch of laptops all together and doesn't keep track of which parts go with which laptop.



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