ED Magedson – Founder
ToshibaInternet United States of America
I have had my Toshiba laptop for 9 months and have had several issues with it. Most recently the laptop likes to randomly power down for no reason.
It is still technically under warranty so I called them to find out how to get it repaired. They said that the only option I have is to send it in to their "repair depot" and that I would have to do without having my computer or a replacement for 1 to several months as they are currently behind on repairs.
I found out that there is a repair shop about 5 blocks from my house that is authorized to do repairs by toshiba. When I called this place they said that I would have to call toshiba back to get an exception number from them so they could do the warranty work. When I called Toshiba, they absolutely refused to give me this number and were quite rude about it.
This report was posted on Ripoff Report on 12/21/2010 09:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Toshiba/internet/Toshiba-refuses-to-do-warranty-work-within-a-reasonable-amount-of-time-Internet-673896. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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