- Report: #716462
Report - Rebuttal - Arbitrate
Complaint Review: Toshiba/Depot Repair
Toshiba/Depot Repair9740 Irvine Blvd Irvine, California United States of America
Toshiba/Depot Repair DO NOT BUY A LAPTOP FROM THIS COMPANY!!!!! Irvine, California
Today, we were contacted by Toshiba Deport and informed that we must pay $175.00 for the port to be repaired because it was damaged by us. Because of the way that the port is made, there is no way that this could have physically occurred.
In addition, when we asked to speak to someone else, we were told that we have to write a letter because none of the company officials have email. Additionally, when we called the second time to ask for our computer back (after waiting approximately 20 minutes for someone to answer the telephone), the person that we spoke to, J., hung up the telephone when we asked for a timeline or to speak to someone who could help us to get our son's computer back asap.
Finally, we called a third time (after waiting approximately 15-20 minutes for someone to answer the telephone), and who should answer the phone but J. He claimed that after a "process" is completed, the computer will be mailed. However, we were not given any typye of tracking number, and his words did not seem very sincere.
We hope that our son's computer will be returned to us in one piece in the near future, and are really disappointed that we purchase any products from this company, and will not do so again because obviously, they do not stand behind their products.
This report was posted on Ripoff Report on 04/11/2011 04:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/ToshibaDepot-Repair/Irvine-California-92618/ToshibaDepot-Repair-DO-NOT-BUY-A-LAPTOP-FROM-THIS-COMPANY-Irvine-California-716462. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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