- Report: #465570
Report - Rebuttal - Arbitrate
Complaint Review: Total Card
Total CardPo Box 89937 Sioux Falls, South Dakota U.S.A.
Total Card Customers Servie As Died (RIP) Sioux Falls South Dakota
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i made it know i had the money threw i dont know what happened it would get paid. about a later i called to make a payment of 50 dollars and was told by a rep that i could make a payment yet it was to early.so i waited the allowed time then called back to make the payment over the phone 6/24/2009, the rep that i talked to that day said the funds would be alvailble the next morning .
6/25/2009. i was oout and tried to make a transaction and the card was declined (embarassing). i went home and called the comapny who said that i had a 14 day hold because of the check that didn't go threw. I was upset because someone should have said this when i mad the second paymennt for 50 dollars which was over the amount due to pay. but no one did . i then wsa told by rep and supervisor that i need to send in statment stating that the payment was cleared from my end .
i said no i feel thats a invasion of privacy , i was willing to let them make a third party call with me on the line so they could talk to a banker.thus because my bank is in georgia and i livee in ohio. so to have my bank fax and mail seemed extreme. so i discountined the call because the said they would not do this. i call back again and speak to someone ,she states that the reason for the statment is because it had not shown up on their end a posted. once posted the may e able to lift hold early.
so i call back today 6/27/2009 and ask to speak eith a manager.(MIKE)gets on the line and basicly tells me that even though my account has posted the hold would not be lifted from the hold . he was not very caring and in fact smug. when i asked to be give n a complaint number he said 1st that there was not a number, i then told him a rep had given one and said itwas a complaint number. i'm unhappy with the "wishie washie" service . i mad serveral attempts to stay up to date and i got my bill paid as a courtesy the should lift the hold.
Pisted off evans
This report was posted on Ripoff Report on 06/27/2009 01:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Total-Card/Sioux-Falls-South-Dakota-57109/Total-Card-Customers-Servie-As-Died-RIP-Sioux-Falls-South-Dakota-465570. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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