DO NOT order Total Cleanse products which also go by ColonXR or Acai Berry - the product are worthless and the company is a scam. They only give you 14-days to cancel your trial order but it takes almost that long to recieve the product giving no time for an actual trial. Then when attempting to contact the company, you'll be lucky to get through to the company and when you do, the agents are less than helpful.
The customer records are not updated with each phone call and agent therefore the story has to be told oever and over and over again to each person. You will be put on hold for several minutes while the agent is supposedly writing up their report in regards to your complaint. Supervisors and managers are unavailable to be spoken with, the live chat website does not work.
When attempting to dispute charges on your bank account, they will say the charge is noted as failed on their end and require a detailed account of the charge from your bank faxed to them. The fax number does not work and when complaining about that, the agents continue to claim that it does even though they hear the message from the fax machine saying the number is invalid. I did cancel my account in January with one charge thereafter and have not received another shipment or another charge since then but have been battling for 6 weeks to get a refund for the invalid charge in January which came one week after I cancelled.
kansas city, Kansas