- Report: #1080430
Report - Rebuttal - Arbitrate
Complaint Review: Total Defense
Total Defense555 Twin Dolphin Drive Suite 610 Redwood City, Select State/Province USA
Total Defense Rebate ripoff along with Tiger Direct Redwood City California
*Author of original report: They issued the rebate
*REBUTTAL Owner of company: Totaldefense and Tigerdirect SCAM
*REBUTTAL Individual responds: Totaldefense is scam
*Author of original report: Contact Roger Insua
*UPDATE Employee: Dear Tigerdirect Customer
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Purchased a Envizon netpad bundle from Tiger Direct and Total Defense Software. I activated and registered the Total Defense software, downloaded the rebate form, and submitted all the necessary paperwork on the same I received the netpad and software.
I received an email stating that the paperwork was received and correct and that the rebate was in process. A few days later I received an email stating that the rebate was refused because I was missing the UPC code which was clearly attached to the rebate application. I contacted the rebate company and they stated that the paperwork was incomplete. When I told them that I received an email stating that all the paperwork was received including the UPC code they then said the rebate was not received in the timeframe allowed by the offer. I again told them that the email acknowledging receipt of the information was received well within the timeframe.
I asked to speak to the supervisor on duty and was transfered to the suppossed supervisor who reviewed the documentation she agreed that the information was correct and proper but that since I purchased the Envizon netpad on 7/31/13 that it was outside the offer date of 8/1/13 thru 8/31/13.
I beielve that this offer is nothing more than a scam carried out by Tiger Direct and Total Defense Software.
This report was posted on Ripoff Report on 08/30/2013 07:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Total-Defense/Redwood-City-Select-StateProvince-94065/Total-Defense-Rebate-ripoff-along-with-Tiger-Direct-Redwood-City-California-1080430. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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