- Report: #864370
Report - Rebuttal - Arbitrate
Complaint Review: Total Defense
Total Defense100 Motor Parkway 5th Floor - Ste. 153 Internet United States of America
Total Defense CA Technologies/ Avangate Payment Services Unauthorized Debit Upon My Bank Account, Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
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"Total Defense" used to be "CA Software", and I bought a virus program many years back. I do not have the program or the computer any more. The $69.99 that was removed from my account was over double the amount that the program originally cost, but once again I haven't used it in years. I was not given any notice to renew (or not) only notice that they took the money. Even at that, CA Software has sold, so I almost did not open an email from "Total Defense", as I did not recognize the name. I was afraid that it was phishing.
But I did open the email and then checked my bank account to see that the money was indeed gone. I called "Total Defense" trying to get my money back. They claimed no responsibility and sent me to their billing agency, Avangate in the Netherlands. This cycle went through twice, with no resolution and a lot of aggravation. When I called "Total Defense" a 3rd time and asked for a manager, they sent me to Avangate again.
The Avangate representative was really the rudest, most unhelpful, demeaning person I've ever spoken to over the phone. A week has passed and I don't have my money back yet. I recommend that people check their software's billing company before they buy and boycott any company that deals with these people. I will update if I manage to get my money back.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com
Rip-off Report PO Box 310, Tempe, Arizona 85280
This report was posted on Ripoff Report on 04/05/2012 11:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Total-Defense/internet/Total-Defense-CA-Technologies-Avangate-Payment-Services-Unauthorized-Debit-Upon-My-Bank-864370. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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