- Report: #1057916
Report - Rebuttal - Arbitrate
Complaint Review: Total Gym LLC
Total Gym LLC Taking money from my account after return Internet
*General Comment: Unfortunate
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In March, I signed up for the $1 "free trialfloor s Total Gym XLS, which offered a 30 day trial dashing that I could return it if I wasn't satisfied. The remainder of the money was scheduled to be removed from my debit card in 7 installments, beginning the next month. I realized almost immediately that this machine was a piece of junk and contacted the company for information on how to return their merchandise.
The representative was completely unhelpful, trying to convince me over and over to keep their machine. I eventually just hung up on her. I looked on the internet, found the address for the company so that I could ship them back their junk. Then I asked for help from my mother in law. It was 28 days from purchase, and I just didn't have the funds immediately available to ship it back to them. The next day, 29 days from the date of delivery, it was shipped back to them.
My card was charged anyway, they said that they had not yet received it. About a week later, I received a large package, which I refused because I had not ordered anything. I never checked the package, but I believe this company reshipped the product to me. When the money they took from my account was not refunded promptly, I called their customer service center. I was told by yet another rude employee that my return was not received and I would be responsible for the remainder of the payments.
At this time, my debit card also went missing (stolen from my home) and so I called to cancel it. I assumed I was killing two birds with one stone by having a new one issued. Lo and behold, I woke up this morning to a brand new charge from this company, labeled as payment 4 of 8. I no longer have their machine, and it was shipped within the 30 day window. To this day, I don't even know how much that cost, thanks to the generosity of my mother in law, but I can not afford to continue to be charged for something I don't even own.
How did this company get my debit card info? Even my bank didn't know when I called to file the dispute with them. As of right now, I have been given temporary credit for both charges while the dispute is investigated. Beware this company's practices and be sure you want this if you place your order. You may not be able to return it, or get your money back from the company.
This report was posted on Ripoff Report on 06/10/2013 10:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Total-Gym-LLC/internet/Total-Gym-LLC-Taking-money-from-my-account-after-return-Internet-1057916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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