Complaint Review

Total Quality Logistics

Report: #1017242

Wed, February 20, 2013
Thu, February 21, 2013
Reported By:
Ceres Virginia United States of America
Total Quality Logistics
4289 Ivy Pointe Blvd Cincinnati, Ohio United States of America Phone:
Trucking Companies

Total Quality Logistics TQL No honor for this thief Cincinnati, Ohio


*Author of original report: Update on the situation

*UPDATE Employee: TQL Response

We hauled a load for TQL. While in transit, we had a mechanical failure that we had to repair to be safe. While our truck was getting repaired, TQL called and wanted to cross dock the load. After our conversation and that our truck would be repaired in a few hours they thretened that by us not cross docking, we were holding the load hostage. Well I am very versed in transportation law and had to educate the broker on who actually owned that load in the eyes of the law... the carrier does. Anyway, long story short as we did a lot of business with them and boasted a 99% on time delivery with them we were in the top of their preferred carriers. Upon agreeing to cross dock, I made it clear I wanted to be certain I was paid for my time transporting the load the distance we did and the broker issued us a new rate confirmation. Several weeks have passed and we recieved a letter stating that we owed $40.00 additional for the cost to TQL for cross docking the load and what they paid to the other carrier to complete the load and that our second rate confirmation was null and void. Mind you that by the time the load left the cross dock, my truck was successfully repaired and could have completed the load. Now TQL wants us to sign a paper releasing our rights to that load and pay them $40.00 additional to work with them again. Needless to say I cannot get a return call from anyone who is capable and able to do a thing at TQL and their Rate confirmations are not worth the paper they are wrote on. Keep in mind TQL is a broker only and they do not own any trucks able to complete this line of work, as it stands they need carriers more than carriers need them.

This report was posted on Ripoff Report on 02/20/2013 08:03 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: Gordon - ()


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#2 Author of original report

Update on the situation

AUTHOR: Snowman - (United States of America)

Well after several heated conversations with the inept at TQL, they said they could help but now refuse to due to the fact I made them "Jump through hoops" to get the load cross docked. As per the FMCSA any carrier who allows another carrier to transport their trailer MUST have a trailer interchange agreement on file. This was the loop hole I was supposedly holding the load hostage for and TQL broker insisted that they had an interchange agreement on file with TQL. That is only good if it is a TQL owned trailer which as far as I know they do not own any equipment. I contacted my attorney and to my enlightenment their is too much more to risk losing by sueing TQL due to their contract. I have since been further updated that he does not recommend anyone to sign their contract due to their stipulations and when you as the carrier agree to them you forgo your rights under the FMCSA to go after any recourse other than TQL. Then you are limited to arbitration in Ohio at your expense until you win. If you lose you have no further recourse, in other words because of their contract you give up your right to appeal to a higher court. There are two other brokers who have these same clause and we will refer to them as the big 3. I have ceased all operations and filed thenecessary paperwork with TQL to end our contract. I have notified the other 2 broker agencies that they have been placed on our do not haul list until they amend their contract with our company to extinguish the clause eliminating our areas of recourse given to us by the FMCSA.
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TQL Response

AUTHOR: TQL Support - (United States of America)

We respectfully disagree about this situation.

This carrier did breakdown on a coast-to-coast load that we contracted with them to haul.  After having a mechanical breakdown, the dispatcher refused to allow us to cross-dock the customers product onto a working tractor/trailer without a new rate confirmation demanding to be paid for a portion of the incomplete shipment.  During the entire load, the customer owns the product, not the carrier. As an intermediary, we are required to move it from Pt. A to Pt. B.  The contracted carrier is required to take responsibility for moving such load, and also is required to cover charges incurred if  their equipment cannot complete the shipment.  These requirements are stated in our signed Carrier Contract and on the Rate Confirmation for this individual load.  Additionally this is refrigerated product, which has an expiration date, putting even more emphasis on the urgency of delivery.  The truck hadnt moved for over 24 hours with no ETA of being fixed, further putting the customers perishable product in jeopardy.  By finding a new carrier that can complete the delivery, we reduce both the original trucking company and our exposure to a full load value potential claim.
We also received an email 1 day later stating the truck was finally fixed and had found another load, which contradicts the statement of the truck being repaired before the cross-dock was completed. 

We have tried to explain this situation to the carrier several times.  It is an unfortunate situation, but we are required by our customer to get the product to the receiver on time, and if a breakdown occurs (especially without an ETA of being fixed), we have no other option than to find another carrier that can complete the shipment.
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