- Report: #976812
Complaint Review: Totally Cellular
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| Totally Cellular P.O.BOX 1232
Merrimack, New Hampshire United States of America |
|
Totally Cellular Scam Cellphone Repair. Merrimack, New Hampshire
*REBUTTAL Owner of company: Getting the job done
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Last email he sent me was asking if he should just return the phone. I asked him nicely to return and refund me. He never did. Please do not send your phone for Repair to this Scammer. I will report him to Merrimack PD as well
This report was posted on Ripoff Report on 12/02/2012 12:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Totally-Cellular/Merrimack-New-Hampshire-03054/Totally-Cellular-Scam-Cellphone-Repair-Merrimack-New-Hampshire-976812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
Getting the job done
AUTHOR: Totally Cellular - (United States of America)
SUBMITTED: Sunday, January 13, 2013
In this case it took longer than usual. I had to replace an LCD screen. The first one I ordered took about a week to arrive. After installing the part I realized that it was DOA(dead on arrival). I then ordered another one but had to send back the original one first and wait for the company to process the return. This took a few weeks.
When the second part came ran into the same issue again and had to send back that one. The process took even longer this time since the vendor thought that I was trying to scam them this time.
Finally, when the third part came in I installed the screen, repaired the phone and sent the phone back to the customer in working condition.
I told the customer that I was going to follow through with this repair and i did. I appologized to the customer about taking so long. Personally, I put out $300.00 of my own money for replacement parts and waiting for refunds from the broken parts so I could not just send back the phone not working.
My reputation might be tarnished from the one customer but I also need to focus on my other customer's. This is the only complaint against me ever.
Thanks for listening.
Bill Whalen
Totally Cellular
Cell phone repair
P.O. Box 1232
Merrimack, NH 03054
(888)909-6162
