• Report: #786702

Complaint Review: Toto

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  • Submitted: Sun, October 09, 2011
  • Updated: Sun, October 09, 2011

  • Reported By: Mike — Brookfield Connecticut United States of America
Toto
Internet United States of America

Toto Toto Neorest parts scam Internet, Internet

*Consumer Comment: I found this on the TOTO site...

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I have a Toto Neorest 600 toilet/bidet. It's their deluxe model. It contains a fan and an activated charcoal filter to reduce odors.
The filter needs to be replaced from time to time.
I discovered that Toto refuses to sell these filters , not only to end users, but also to it's distributors, wholesale outlets or lic. plumbers!
Toto instead put me in touch with their closest authorized servicer (in another state!) who informed me there would be a MINIMUM service charge of $1,200 (twelve hundred dollars)! That was based upon just replacing the filter!
 The filter is made out of cardboard with a charcoal honeycomb inside. Removing & replacing the filter is something anyone with a modicum of mechanical aptitude can easily do. I removed it to try to match one up and look for a part number. It took about 30 minutes to disassemble then reassemble the toilet top cover where the filter is located.
STAY AWAY from this product! It works fine, but the obscene cost to service it is just a ripoff by an uncaring company. They've got Will Smith endorsing this product. I wonder if he realizes what a ripoff parts are?

This report was posted on Ripoff Report on 10/09/2011 12:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toto/internet/Toto-Toto-Neorest-parts-scam-Internet-Internet-786702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I found this on the TOTO site...

AUTHOR: Ken - (USA)

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Price shown for the items below are base price. Login to see the customer based price.

Item Number
Description
Quantity
Price
Extended Price
Remove

9AU9003
AIR FILTER FOR NEOREST 600 TOILET
5.00
The site goes on to offer Paypal payment option.
Don't know if this is what you're looking for, but this part looks to be available.

Good luck getting your part.

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