Here Is a letter I recently wrote to Touchstone Research Group regarding their late delivery.
September 11, 2012
Touchstone Research Group
Ave, New York, NY,
I am returning this document, as it came in an untimely
manner. I paid $89.99 on August the 8th of 2012 for expedited
service, advertised 3-7 day service so I could enroll in the fall semester at
my local college. Needless to say it did not arrive in the advertised 3-7 days.
It arrived exactly one month later. Following a 1 week grace period that I
allowed, I attempted to call your company no less than 10 times and I was hung
up on each time. This is unprofessional and following research that I
admittedly should have done prior to enlisting your services, I have discovered
that I was not the only one having these issues with your company. I also
contacted The National Archives and Records Administration in College Park, MD
regarding your expedition service and they informed me that no legitimate
expedition service exists.
The charge has been disputed and regardless of whether you
delivered you did not deliver in the time table you advertise. I will continue
to dispute this charge indefinitely and suggest you contact me if you have any
If this is new information to the reader of this letter I
suggest you do some research on the reputation your company has earned from
transactions such as this. If this happens to be an above board company, this
is not how you should treat customers.
Please take these documents as I have ordered them the only legitimate
way, directly through The National Archives and Records Administration which
they inform me will be here in the same timetable you delivered, one month. I personally
find it ironic that your so called expedited service takes the same amount of
time that anyone can receive a DD214 free of charge from the government. I cant
help but wonder if you are charging 90 dollars for forwarding documents that I
could have easily done from the beginning.
With all the respect I could muster,