- Report: #1126082
Report - Rebuttal - Arbitrate
Complaint Review: Touchstone Research Group
Touchstone Research Group244 5th Ave Ste 2571 New York, New York USA
Touchstone Research Group DD214 Express New York New York
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I recently purchased Touchstone's Express Same Day DD214 service. 3 days later I emailed them asking for the status as I had not yet recieved the form. I was told that due to internal issues, the average wait was 2-4 days with most being completed within 7 days. I then waited until 7 days had passed and emailed again asking for a status. No reply. I then emailed again a few days later. No reply. Today is day 15 and still no DD214 and no reply.
I called the ARPC personally today and after waiting on hold for over an hour, I was told that no request for the DD214 had been received and that if someone were to come in inperson, they could have it that day. I sent Touchstone another email with this information and am still waiting on a reply. I have also called and left numerous messages, but have never actually spoken to a person due to "large call volume".
DO NOT USE THIS SERVICE
This report was posted on Ripoff Report on 02/24/2014 12:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Touchstone-Research-Group/New-York-New-York-10001/Touchstone-Research-Group-DD214-Express-New-York-New-York-1126082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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