I placed an order online requesting my military document DD214 through a website that advertised their express service of 3-7 business days for $89. This website is Touchtone Research Group Inc. I placed an order on 7/18/08 needing it for a job that was due to commence on 7/22..throughout the whole time I never could get a straight answer of what was going on with my order while I was losing time I could have been earning an income.
I called on 7/29 inquiring about my order to be told it was a signature issue and the government rejected my request - my signature was the same as it was on all of my documents. 8/4 I decide that I have had enough and they have clearly charged me for a service they could not deliver, I e-mailed and requested a refund totaling $103.
I received a response stating my refund will be to me on Thursday 8/7. On 8/11 my fiance receives a package from them, lo and behold it is my documentation that at this point I no longer needed as I talked with my employer who agreed to hire me without verifying my military experience.
I e-mailed asking why I received the paperwork AFTER I requested my refund, to have their representative accuse me of being a liar and a criminal because I was trying to take advantage of their services AND get a refund. I have never gotten as much as a speeding ticket, served six years in the military honorably and to have someone call me a thief to my face, whom I paid good money for their incompetence outraged me.
They basically informed me that I would not be getting my money back because I had gotten the paperwork. I didn't NEED their services any longer thus why I cancelled my order after it was already very past due. He then tells me that he bet I downloaded the file off the site when it became available, only to come back and say that the logs proved I never did this. I have these e-mails saved, screenshots of their website promising the "express" services, my invoice showing how much they charged me and clearly didn't deliver.
So, not only did these people promise me a refund when I complained and told them I no longer wished to utilize their unprofessional services, they falsely advertised their services, and defamed me to my face.
las vegas, Nevada