Towbin Dodge Where do I begin, and when will the HELL ever end?
We purchased a 2010 Dodge Challenger R/T from (what we always thought was) a GREAT dealership in Elk Grove California. We have loved the car except for a couple of problems which the dealership said wasn't really a problem. One is the stereo, there is only full range sound in the front speakers, and Bass in the rear. The other was that the clutch was the most difficult to operate of all manual transmissions we've ever owned.
The car has less than 29K miles when the clutch issue became critical. It has a 6 speed manual transmission but the 6th gear was useless because when engaged it would just slip. Since the car seemed fine in 5th gear and 6th would just put it into overdrive, there wasn't much concern on our part. After all upon return, it was going straight to the dealership.
They started driving back to Northern California early one morning. [continued below]....
..... While traveling uphill in the desert on a cold morning the clutch on our car went completely out. My family was then stranded sitting in the funky smell of the burnt out clutch for a couple of hours until a tow could arrive to take the car back to Henderson NV.
The car was towed into TOWBIN DODGE in Henderson NV. HUGE MISTAKE! We should have checked the BBB and RipOffReports.com before we let them touch our car. As soon as we walked in we were brushed aside and made to wait while 2 other customers came in to have their vehicles serviced. Finally we were transferred to the King of Snakes Rick Walters.
Upon starting the paperwork, he said that he has been in the service dept for years and NEVER heard of a clutch going out that quickly. We had purchased the best Extended Warranty that was offered by Chrysler for THOUSANDS of DOLLARS. The Elk Grove dealership told us that the vehicle repairs would be covered because we bought the best warranty they had.
Rick had told us that they would look at the vehicle and let us know if it was covered. IF??? We weren't worried because it obviously was a problem with the way the car was either designed, or manufactured.
We were granted a SINGLE day of car rental while they looked at the problem. For the 1st time ever, we were told that yes the dealership was paying for a car rental, but we would have to pay the taxes on the rental. Two days after we dropped off the car Towbin made contact with us.
Rick stated that because the tires (really soft and not meant to last beyond 30K) were bald on the rear, it is their belief that the car was raced and therefore any repairs are not going to be covered under the warranty. This is FLAT OUT RIDICULOUS! We are middle aged, and bought the car because it reminded us of our younger years. The tires in question were changed from the front to the rear when the Elk Grove service man said that they were fine, and that the tires we ordered the day prior were different sizes than the front (WRONG!).
We have been without a vehicle for 2 weeks because TOWBIN wants $4K based upon their speculation (from semi bald tires). The tires are so soft that within driving 10 miles from getting the car washed there is ALWAYS fresh rubber thrown on the fenders regardless of highway or maximum of 35 MPH street driving.
Oscar the Service Manager keeps saying that he wants to help us (as did Rick) but the only help offered is to lighten our wallets of the heavy burden of excess cash. They REFUSED to look at a Bureau of Automotive Repairs (Star Center Report) that stated that this was an ongoing problem with the 2009, 2010 Challengers. Oscar claimed that Rick was unaware of our extended warranty, or the Star Report...TOTAL LIES on one of their parts.
After 2 weeks without our car Dodge has finally sent it to a case manager. WTF??? Fix the car, it is obviously a mechanical defect. Regardless of the Star Report, the car should have lasted more than what it has.
BEWARE of this dealership. Having been involved in contract work before, it makes me think that the dealership will only get 60-80% of the monies from Dodge that TOWBIN DODGE would get if they were successful in getting us to pay for the needed repairs. Oscar has offered us a discounted rate of $2800 with a 10% discount. FOR WHAT??? To repair a faulty piece of crap tranny that should have lasted? We have put more than 200K miles on a couple of VW's that never needed a new clutch within that time.
BE WARNED!!! We have NEVER been treated so poorly by a dealership as this KING OF CARS has treated us. Better put your attorney in your favorites list if you plan on going to them for service work. We did!