- Report: #984006
Complaint Review: Tower Hill Insurance
Related Reports
Featured Ripoff Reports
Ripoff Reports
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
Special Features
-
Doctored Reviews is designed to help patients, doctors, and websites understand the problems created by Medical Justice, a company trying to restrict online patient reviews, and to offer some ways that let patients freely talk about their healthcare experiences. -
The government should serve voters, not corporate special interests. Public Citizen works to empower ordinary citizens, reduce the influence of big corporations on government, open the government to public scrutiny, and hold public officials accountable for their misdeeds. -
WHAT YOU NEED TO KNOW ABOUT THE BBB: NOT a government agency as listed in your local phone book. Instead the BBB is a private non-profit / franchise operation. 20/20 exposes the BBB, Hamas Terror Group Gets 'A' Rating - BBB is running a "pay for play" scheme.
| Tower Hill Insurance P.O. Box 147018 Gainsville, Fl. 32614-7018
Gainsville, Florida United States of America |
|
Tower Hill Insurance THIG.com Cancellation, Poor buisiness practices Gainsville, Florida
*Consumer Suggestion: Tower Hill Gone Wrong
*General Comment: Cancellation
Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™
I've been a good, cash paying homeowner insurance customer for about 3 years. I recently chose to enroll in Tower Hill on-line automatic payment plan providing my checking account number. I mistakenly transposed a couple numbers in the
account when I filled out the online enrollment form. When the bill went to the bank, it got kicked back for an unknown account number. Tower Hill cancelled my policy without so much as a phone call or email even though they had this information on file. I found out 45 days later when they had the nerve to send me a "balance due" bill after cancellation. They refused to reinstate my policy even with full payment and full current year payment. Very poor / impersonal business practices. Thank god I didn't have to fight for a claim with these jerks. They changed their name from Royal Palm Insurance to Tower Hill. By any name they are a bad business.
account when I filled out the online enrollment form. When the bill went to the bank, it got kicked back for an unknown account number. Tower Hill cancelled my policy without so much as a phone call or email even though they had this information on file. I found out 45 days later when they had the nerve to send me a "balance due" bill after cancellation. They refused to reinstate my policy even with full payment and full current year payment. Very poor / impersonal business practices. Thank god I didn't have to fight for a claim with these jerks. They changed their name from Royal Palm Insurance to Tower Hill. By any name they are a bad business.
This report was posted on Ripoff Report on 12/18/2012 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tower-Hill-Insurance/Gainsville-Florida-32614/Tower-Hill-Insurance-THIGcom-Cancellation-Poor-buisiness-practices-Gainsville-Florida-984006. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
Click Here to read other Ripoff Reports on Tower Hill Insurance
Search for additional reports
If you would like to see more Rip-off Reports on this company/individual, search here:
Search Tips#1 Consumer Suggestion
Tower Hill Gone Wrong
AUTHOR: ClaimAdvocate - (United States of America)
SUBMITTED: Monday, February 04, 2013
THIG has been operating as a rogue carrier for the past few years getting away with non compliance of insurance codes and regulations. Be glad you have never had a claim. They go the extra mile to pay as slow as possible and as little as possible. I should know, I am a retired claim executive for 40 yrs with the nations top national carriers.
You should go to www.myfloridacfo.com web and under consumer services file a complaint. Explain in simple terms what happened without the emotions and long stories, just state the facts and ask for a redress. The DFS will do the rest for you. Thats waht they are there for being paid with your tax money. It may take 30 days but an answer will arrive. Email is faster than regular mail. The other post is right, but you probably don't even have your policy yet so you cant read about your rights under "cancellation notice".
Its a Statue regulation they must give notification within the frame time allowed by law. Usually non payment you should have received a letter of cancellation 10 days in advance if the policy has been in effect less than 60 days. You need to request in writing your refund for the unearned premium time period. They are entitle to the a pro rated (earned premium) fee for the date you took out the policy until the date of their cancellation.
They are not easy or reasonable people to deal with. That reflects upon their management team as the workers are only an extension of them. I have always found them to practice rudeness, low ball claim payments, underpaid claims, wrongly deny claims, and have unskilled people with over rated titles that are ill trained in people skills.
LOOK ELSEWHERE for a good carrier in your area like Florida Peninsula-, Southern Fidelity P/C-, Homeowners Choice P/C, Heritage Property/Casualty, American Integrity-Tampa, Southern Oak Ins
You should go to www.myfloridacfo.com web and under consumer services file a complaint. Explain in simple terms what happened without the emotions and long stories, just state the facts and ask for a redress. The DFS will do the rest for you. Thats waht they are there for being paid with your tax money. It may take 30 days but an answer will arrive. Email is faster than regular mail. The other post is right, but you probably don't even have your policy yet so you cant read about your rights under "cancellation notice".
Its a Statue regulation they must give notification within the frame time allowed by law. Usually non payment you should have received a letter of cancellation 10 days in advance if the policy has been in effect less than 60 days. You need to request in writing your refund for the unearned premium time period. They are entitle to the a pro rated (earned premium) fee for the date you took out the policy until the date of their cancellation.
They are not easy or reasonable people to deal with. That reflects upon their management team as the workers are only an extension of them. I have always found them to practice rudeness, low ball claim payments, underpaid claims, wrongly deny claims, and have unskilled people with over rated titles that are ill trained in people skills.
LOOK ELSEWHERE for a good carrier in your area like Florida Peninsula-, Southern Fidelity P/C-, Homeowners Choice P/C, Heritage Property/Casualty, American Integrity-Tampa, Southern Oak Ins
Click on image to enlarge:
Respond to this report!
What's this? #2 General Comment
Cancellation
AUTHOR: Skittles - (United States of America)
SUBMITTED: Thursday, January 17, 2013
By law, the ins co has to notify you, in writing, of their intent to cancel the policy for non payment. Did this happen? That would have allowed you time to remedy the situation with the error you made in entering your bank account information. If that did not happen, you should contact the ins co again and ask to speak with a supervisor. If that gets you nowhere, contact the department of insurance so they can investigate.
Royal Palm Ins Co was the name of a company acquired by Tower Hill Ins. Tower Hill then changed the name from Royal Palm to Tower Hill Select, I believe.
Respond to this report!
What's this? 
