- Report: #1170205
Report - Rebuttal - Arbitrate
Complaint Review: Towerstream
TOWERSTREAM AUTOMATIC RENEWAL MIDDLETOWN RHODE ISLAND
*UPDATE EX-employee responds: Contractual gotchas
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BROADBAND USERS. Check your ISP contract and avoid getting blindsided.
This month my contract with Towerstream ended, I thought. I contracted with another company. When I called Towerstream to return their equipment I was informed that my contract had automatically renewed.
I am on the hook for another year, being forced to continue in a contract I thought I had honored.
When I first contacted Towerstream and was contemplating signing, the sample agreement they showed me contained no autorenew clause. http://www.towerstream.com/service-level-agreement The one I signed does. I trusted the account executive and was caught completely off guard. The automatic renewal clause was never brought up...and when the contract came to me for signing all I looked for was the start date and the end date...the idea that they would add this never occured to me. My Bad!
I would like to discuss the subject of auto renewal, hear what others have to say around the country and share what I have learned.
How many business owners can we keep from getting blindsided by a tactic that was originally designed to be a convenience. Automatic Renewal is a common way of doing business Business to Business and Business to Consumer...each having it's own set of rules. Consumers and Businesses alike need to be informed so that the bad publicity attached to this predatory way of doing business outways the benefit.
CALENDAR THE DATE FOR CANCELLATION NOTIFICATION IN COMPLIANCE WITH THE AUTO RENEWAL CLAUSE IN YOUR CONTRACT IF THERE IS ONE.
This report was posted on Ripoff Report on 08/16/2014 01:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Towerstream/nationwide/TOWERSTREAM-AUTOMATIC-RENEWAL-MIDDLETOWN-RHODE-ISLAND-1170205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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