- Report: #1067305
Report - Rebuttal - Arbitrate
Complaint Review: Town East Ford
Town East Ford18411 LBJ Freeway Mesquite, Texas USA
Town East Ford Deceptive and Dishonest dealership with our car purchase Mesquite Texas
*Author of original report: In response to TEF owner Mr. Jones
*REBUTTAL Owner of company: My Best
*Author of original report: In response to Robert
*UPDATE Employee: My apologies
*Author of original report: Salesmen was not the issue here. Fiance dept
*Consumer Comment: Yea you probably were had..
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On July 5, 2013 me and my family walked in to Town East Ford and all seemed well even when we came to an agreement on the final price of the car. July 8, 2013 my wife called me and said to urgently call Town East Ford because they had left a message saying they messed up on the interest rate of 1.99% supposedly they had approved us on. The Finance guy Alex told me that I had to come back in and re-sign on a new contract even though I already had a legal binding signed contract by both parties. Needless to say I was apprehensive about the situation.
On July 10 I went back to the dealership and agreed to sign a new contract but with the agreement from Alex that my payment would not go above what we agreed on and he agreed. I started signing the paper work and noticed that they had slipped in a $2480.00 Premium Service contract without my consent and approval. I told him why? I was never even asked if I wanted that option much less given the price for purchase. At this point I ceased signing any more papers, he told me then I would then have to come back the next day to work it out. I went home to look at my original contract and wow I had unknowingly signed the stupid paper. This got me upset so I called this guy and told him that I would come in to re-sign but the requirement was for them to remove the warranty from the total financing price. I could tell he did not like the ideas and now he is giving me the option to flat cancel the deal.
I made my decision and said no because even with the higher interest rate of 2.74% my payments would come down almost $50. He asked me where the car was and I said my son is driving it. He said WHAT? You’re SON? I said yes. Now he is telling me that they need to disclose to Ford Motor that there is another driver that is driving the vehicle. I said why is this necessary because I already have a signed legal binding contract and was already approved by Ford Motor Credit. By now he is telling me either have my son bring back the car or have him submit a credit app. I told him but I already have the contract signed and approved. He walked off and brought his Finance director Peggy Scarbro and she started telling me the same thing. So now I am very upset and told them that I would have to consult with someone about this. Alex jumped off his chair and very stern said "Bring the CAR back tomorrow". I got up an walked off to call my son. My son came in and submitted the credit app which I just assumed that he would be added to the paper work and still keep the 2,74% rate. After 30 minutes another finance guy came to us and just said 18%. I had no choice but to surrender the vehicle (They WON). I understand now that the dealership by law has to disclose to the lender if there is another driver and that driver also is required to submit a credit app. My take is WHY didn’t they tell us that in the first place when I and my son test drive the car? They never asked us who would be driving the car. They never asked us for him to submit a credit app. We just agreed on the price and wasted my time signing the contract and congratulating us as my son drove off with the vehicle. My son had the car during the weekend taking pictures of the car and showing his friends and now this people has humiliated us by making it difficult for us to keep the car. Not to mention they have reported to Ford Motor not to approve on me getting another loan because I am buying for my son. I was going to refinance my 08 Tacoma truck and my home soon and now I can’t because my credit score is too low due to them running too much credit inquiries on me when I only approved tem once on me and once on my son.
I had attempted to contact Mr. Kurt Jones the owner but the showroom person assured me that he would return my call but instead the internet director "Lance" called me back and I again wasted my time because he did nothing but had the same finance dir Peggy Scarbro called me and again wasted my time with her. What kind of operation are these people running? All these people are very dishonest. This was a very important matter to me and my family and the owner I guess to too big to talk to a customer to atleat hear me out and prove to me that they are a reputable company to make it right but obviously they are not. Too bad and so sad that this dealership has people working for him that treats people the way they do.
This report was posted on Ripoff Report on 07/15/2013 08:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Town-East-Ford/Mesquite-Texas-75150/Town-East-Ford-Deceptive-and-Dishonest-dealership-with-our-car-purchase-Mesquite-Texas-1067305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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