• Report: #900376

Complaint Review: Towne Park Valet service

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  • Submitted: Wed, June 20, 2012
  • Updated: Tue, June 26, 2012

  • Reported By: Lisa McKinney — St. Louis Missouri United States of America
Towne Park Valet service
Pennsylvania Ave Internet United States of America

Towne Park Valet service J. W. Marriott, Washington, DC IPAD Stolen by Towne Park Valet Internet

*Consumer Suggestion: 48 hours??

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WHEN MY HUSBAND AND I ARRIVED AT THE J.W.MARRIOTT AT PENNSYLVANIA AVE IN DOWNTOWN, D.C. JUST YARDS FROM THE WHITE HOUSE IT NEVER OCCURED TO US THAT AT THE $40 A NIGHT MANDATORY PARKING, WE WOULD BE A VICTIM.  

WE WERE SO TIRED WHEN WE ARRIVED THAT I FORGOT MY IPAD IN THE BACK SEAT.  WHEN WE ASKED TO GET IT OUT 5 MINUTES LATER, WE WERE TOLD THAT WE COULD NOT GO TO OUR CAR OURSELVES AND THAT IT WOULD TAKE UP TO 40 MINUTES FOR THEM TO BRING OUR CAR BACK.  

WE MADE SEVERAL ASSUMPTIONS, 1.) THAT THEY WERE MARRIOTT EMPLOYEES, AND 2.) THAT THEY WERE TRUST WORTHY.  

WE LEFT OUR CAR IN THEIR GARAGE FOR 48 HOURS AND WHEN WE GOT IT BACK MY IPAD WAS MISSING.  THEY WERE VERY QUICK TO LET US KNOW THAT THEY WERE NOT RESPONSIBLE FOR OUR CAR OR ITS CONTENTS WHILE IT WAS IN THEIR CARE.  IF THEY ARE NOT RESPONSIBLE WHO IS.  THEIR MANAGER ON SIGHT WAS RUDE AND COMPLETELY INEPT.  OUR WINDOWS WERE IN TACT, SO KNOW ONE SMASHED AND GRABBED MY IPAD.  

I AM STILL GOING THROUGH THEIR "CLAIMS" SYSTEM AND HOPE THAT IT WILL BE RESOLVED, BUT THIS COMPANY AND THE MARRIOTT HOTEL HAVE BEEN LESS THAN PROFESSIONAL AND SHOULD BE REPRIMANDED. 

I ONLY HOPE THAT I THEY WILL RECOGNIZE THEIR GROSS NEGLIGENCE, AND REIMBURSE ME FOR MY LOSS.  

This report was posted on Ripoff Report on 06/20/2012 12:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Towne-Park-Valet-service/internet/Towne-Park-Valet-service-J-W-Marriott-Washington-DC-IPAD-Stolen-by-Towne-Park-Valet-In-900376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

48 hours??

AUTHOR: KemChi - (United States of America)

If you left your belongings in plain view in the rear of a car for 48hours you deserved to have it stolen. The staff was rude do you because they probably thought you were full of sh*t.. I would have felt the same way.

I hope you learned a valuable lesson from this..

Trust no one, assume you or your items are safe no where, and keep your items locked up in a secure safe, or on your person at all times..
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