• Report: #142665

Complaint Review: Toyglobe

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  • Submitted: Fri, May 13, 2005
  • Updated: Sun, May 29, 2005

  • Reported By:Middlesex New Jersey
5455 Vanden-Abeele St St Laurent, Quebec Canada

Toyglobe ripoff, no response, no refund, no product, no satisfaction St Laurent Quebec

*UPDATE Employee: Full Refund Given

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Ordered 2 sets of JLU actions figures - 1 set arrived and 1 didn't. Apparently from all I've read, I'm lucky one arrived.

HOWEVER - one set was missing. Attempted to contact to find out where the item is but received no response to e-mail. Order placed 4/12/05 but no missing item received, no response to e-mail and credit card charged $26.95. Had planned on ordering from again until found out what POOR company it is.

I've worked in Customer Service for 25 years and have found the prime example of POOR customer service in this company. NO ONE responds to repeated attempts at contacting, NO ATTEMPT is made to correct a COMPANY ERROR, and they TAKE YOUR MONEY and ignore you.

BUYER BEWARE - DO NOT order from this company. Do not learn the hard way as I and countless others apparantly have. NEVER trust a company that doesn't have a customer service phone number readily available. If I was fooled after 25 years of Cust Svc - so will a lot of other innocent consumers.

See this link for proof in the pudding - http://search.buffalo.bbb.org/nis/newsearch2.asp?ID=1&ComID=0041000012000535

Middlesex, New Jersey

This report was posted on Ripoff Report on 05/13/2005 06:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toyglobe/St-Laurent-Quebec-H4S-1S1/Toyglobe-ripoff-no-response-no-refund-no-product-no-satisfaction-St-Laurent-Quebec-142665. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Full Refund Given

AUTHOR: Timothy - (Canada)

As per the customers request a full refund was given for missing item. Sorry for the inconveniance.

Refund authorization number 17194R for sku number 110303
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