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  • Report: #315536

Complaint Review: Toyota Financial Services

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  • Submitted: Thu, March 06, 2008
  • Updated: Thu, February 05, 2009

  • Reported By:glendale New York
Toyota Financial Services
78-17 81ST STREET GLENDALE, New York U.S.A.

Toyota Financial Services I MADE PAYMENTS AND THEY STILL REPOSSESSED MY CAR GLENDALE New York

*Consumer Comment: Your Not Alone...

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I had owed toyota 3 months I was not working but i paid them what i owed to be up to date. they gave me my confirmation number and that was it .I was uptodate.
24 hrs passed and it showed on my profile the payment was not in. I called totoyta financial services and they told me they had made an error and they put it in another account i was furious and they apologized it will be fixed. I was on them like they were on me about the payments. They said it would be in my account in 72hrs.

This went on for a month then an investigator called and told me they were planning to take the car because they have not received payment. I faxed them my bank statement and per the woman and toyota financial they would fix this and it will be resolved and they put my account on holdso no actions will be taken. I cannot believe this BS!

that was 5 days ago. I called monday- wednesday of this week and told them what was the status they said it was still on hold and it will be resolved. It is Thursday evening at 10 13 PM 03/07/08 about 2hrs ago they repossessed my CAR!! i cant call them now because they're closed i showed the repo guy my statement he was not rude but stated i would have to call toyota financial tomorrow to get this resolved!

I NEED HELP WITH THIS GRANTED I WAS LATE BUT I WAS ALSO LAID OFF AND INFORMED THEM WHEN I WAS LAID OFF AND THEY SAID THEY WOULD HELP ME TOO LIES LIES LIES! I NEED ASSISTANCE

Hard worker
glendale, New York
U.S.A.

This report was posted on Ripoff Report on 03/06/2008 10:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toyota-Financial-Services/GLENDALE-New-York-11385/Toyota-Financial-Services-I-MADE-PAYMENTS-AND-THEY-STILL-REPOSSESSED-MY-CAR-GLENDALE-New-Y-315536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Your Not Alone...

AUTHOR: Frustrated In Ftw - (U.S.A.)

My husband and I bought our 2007 Toyota Yaris, and were both very excited. We assumed that such a quality vehicle would also include excellent customer service. This has NOT proven to be the case

Our September 07 payment is STILL showing as not paid even though it clearly shows processed (in our online account @ toyotafinancial AND bank statement) on Sept 23, 2007. Have called in excess of 20 times, and spoke to almost as many customer service reps, supervisors, and also the complaint department twice. Each time I have had to go through the whole story once more, only to be told something different. There have been at least 5 emails (there is NO direct line to processing) only to be told that we somehow still owe this payment.

We did get behind in December and made a double payment this month (jan 09). In the meantime we were sent a letter of Intention to Accelerate the loan by the 28th of this month (jan 09) if the amount of 2 payments were not received by or on that date. This amount CLEARED our bank on the 27th, yet we still received a Notice Of Acceleration (AKA CURE LETTER) and threat to repossess the vehicle Dated the 28th. We are current in our payments to this company, and it is still showing that we owe the January payment (which is the SEPT payment that is STILL not resolved.)

I am frustrated that, even though several CS Reps and Supervisors have acknowledged that there was a mistake in the processing of this payment, that currently (STILL) it remains in error. I am beginning to question if in fact that this is being overlooked intentionally. I am very interested to hear if there are other people that have had this similiar experience with TMCC?
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