- Report: #5568
Report - Rebuttal - Arbitrate
Complaint Review: Toyota Financial Services
Toyota Financial Services19001 South Western Ave Torrance, California U.S.A.
Totota Financial Services dumps unsafe vehicles on market
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Our mechanic found three cyclinders that were substantially below compression and plugs that were fouling. We emailed Toyota of USA who directed us to Clair Toyota of Boston. Their evaluation was that the engine had large amounts of sludge and the warranty was therefore voided. At this time we had the car for less than 4 months and had the oil changed at purchase.
Subsequently we took the car to two other dealerships, Boch of Boston and Herb Chambers of Auburn, MA with the same results. We contacted the dealer who was just as surprised but since the 90 day warranty had expired we decided to contact Toyota of USA again. We received a flat No to our request to be put under warranty. Our research found that this car was privately leased through Toyota Financial Services. When we asked if the lessee had properly maintained the vehicle and if not did they accept responsibility of releasing the lessee from the maint. clause in their contract we received no answer.
Further correspondence from Toyota Financial Services explained that the car had be turned in good condition and sold as is at auction. Toyota also stated that they sold Certified Used Vehicles and if this had been one of them it would have been covered.
Our investigation discovered that you cannot sell a consumer good in New England and disclaim the Implied Warranty of Merchantibilty which they have claimed to have done selling as is. Also we looked up the web site for Toyota Fin. Svcs and found the requirement for cars to be labeled Certified Used. Our car met the criteria. Why wasn't our car sold as Certified and not dumped at auction? Toyota knew about the sludge which can seize an engine up and falsely sold it as a reliable safe car.
This report was posted on Ripoff Report on 06/28/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Toyota-Financial-Services/Torrance-California-90509-2991/Totota-Financial-Services-dumps-unsafe-vehicles-on-market-5568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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