- Report: #312592
Complaint Review: Toyota Financial Services
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| Toyota Financial Services toyotafinancial.com
Nationwide U.S.A. |
|
Toyota Financial Services My car was repoed three days after payment was made and the acct was made current Nationwide
*Consumer Comment: Thats the way they Roll...
*Consumer Comment: GOOGLE THIS!!
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Toyota Financial had my car repoed three days after the payment was posted to my account and it was made current. When I called I spoke with three different people there (Irwin, Craig, and Sherry) they were all very rude and unwilling to explain to me why my car had been repoed after the account was current after asking to speak with someone else about my account I was hung up on. Now I have no car and and no money and no way to work. I feel like a bum asking for help to get to work but my kids have to eat. What do you do. I do know that it is wrong to repo a car after the payment is made.
Amy
White Bluff, Tennessee
U.S.A.
Amy
White Bluff, Tennessee
U.S.A.
This report was posted on Ripoff Report on 02/27/2008 12:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toyota-Financial-Services/nationwide/Toyota-Financial-Services-My-car-was-repoed-three-days-after-payment-was-made-and-the-acct-312592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Consumer Comment
Thats the way they Roll...
AUTHOR: Frustrated In Ftw - (U.S.A.)
SUBMITTED: Thursday, February 05, 2009
My husband and I bought our 2007 Toyota Yaris, and were both very excited. We assumed that such a quality vehicle would also include excellent customer service. This has NOT proven to be the case
Our September 07 payment is STILL showing as not paid even though it clearly shows processed (in our online account @ toyotafinancial AND bank statement) on Sept 23, 2007. Have called in excess of 20 times, and spoke to almost as many customer service reps, supervisors, and also the complaint department twice. Each time I have had to go through the whole story once more, only to be told something different. There have been at least 5 emails (there is NO direct line to processing) only to be told that we somehow still owe this payment.
We did get behind in December and made a double payment this month (jan 09). In the meantime we were sent a letter of Intention to Accelerate the loan by the 28th of this month (jan 09) if the amount of 2 payments were not received by or on that date. This amount CLEARED our bank on the 27th, yet we still received a Notice Of Acceleration (AKA CURE LETTER) and threat to repossess the vehicle Dated the 28th. We are current in our payments to this company, and it is still showing that we owe the January payment (which is the SEPT payment that is STILL not resolved.)
I am frustrated that, even though several CS Reps and Supervisors have acknowledged that there was a mistake in the processing of this payment, that currently (STILL) it remains in error. I am beginning to question if in fact that this is being overlooked intentionally. I am very interested to hear if there are other people that have had this similiar experience with TMCC?
Our September 07 payment is STILL showing as not paid even though it clearly shows processed (in our online account @ toyotafinancial AND bank statement) on Sept 23, 2007. Have called in excess of 20 times, and spoke to almost as many customer service reps, supervisors, and also the complaint department twice. Each time I have had to go through the whole story once more, only to be told something different. There have been at least 5 emails (there is NO direct line to processing) only to be told that we somehow still owe this payment.
We did get behind in December and made a double payment this month (jan 09). In the meantime we were sent a letter of Intention to Accelerate the loan by the 28th of this month (jan 09) if the amount of 2 payments were not received by or on that date. This amount CLEARED our bank on the 27th, yet we still received a Notice Of Acceleration (AKA CURE LETTER) and threat to repossess the vehicle Dated the 28th. We are current in our payments to this company, and it is still showing that we owe the January payment (which is the SEPT payment that is STILL not resolved.)
I am frustrated that, even though several CS Reps and Supervisors have acknowledged that there was a mistake in the processing of this payment, that currently (STILL) it remains in error. I am beginning to question if in fact that this is being overlooked intentionally. I am very interested to hear if there are other people that have had this similiar experience with TMCC?
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