My husband and I bought our 2007 Toyota Yaris, and were both very excited. We assumed that such a quality vehicle would also include excellent customer service. This has NOT proven to be the case.
Our first payment was Jan 08, and things ran relatively smoothly until August. Due to a death in the family we applied via email (and was approved for) an extension for the month of Aug., and also changed the due date on our loan to the middle of the month instead of the first.
The September payment is showing as not paid even though it clearly shows processed (in our online account @ toyotafinancial AND bank statement) on Sept 23, 2007. Have called in excess of 20 times, and spoke to almost as many customer service reps, supervisors, and also the complaint department twice. Each time I have had to go through the whole story once more, only to be told something different. There have been at least 5 emails (there is NO direct line to processing) only to be told that we somehow still owe this payment.
We did get behind in December and made a double payment this month. In the meantime we were sent a letter of Intention to Accelerate the loan by the 28th of this month (jan 09) if the amount of 2 payments were not received by or on that date. This amount cleared on the 27th, yet we still received a Notice Of Acceleration (AKA CURE LETTER) and threat to repossess the vehicle Dated the 28th. We are current in our payments to this company, and it is still showing that we owe the January payment (which is the SEPT payment that is STILL not resolved.)
This has resulted in several (false) negative credit reports, and has shown us to be late in excess of over 80+ days, when in fact we have been 30+ days late once. We OWN our mistakes and only wish that this company would do the same and resolve this matter.
I am frustrated that, even though several CS Reps and Supervisors have acknowledged that there was a mistake in the processing of this payment, that currently (STILL) it remains in error. I am beginning to question if in fact that this is being overlooked intentionally, and wonder if this is an unethical business practice in order to regain financial losses suffered by the Toyota Corporation? I am very interested to hear if there are other people that have had this similiar experience with TMCC ???????
Frustrated in FTW