• Report: #1129713

Complaint Review: Toyota North America, Jason Chambers

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  • Submitted: Mon, March 10, 2014
  • Updated: Mon, June 30, 2014

  • Reported By: Steve — Mesa Arizona
Toyota North America, Jason Chambers
19001 S. Western Ave. Torrance , California USA

Toyota North America, Jason Chambers, Toyota Motor CorporationToyota Motor Sales Toyota's navigation system is "within specifications" when showing addresses 3 miles from their actual location Torrance California

*Author of original report: Update: 2014 Toyota GPS tried to take me through a street closed for the public

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Hell  freezes,  before  Toyota  admits  that  there  is  something  wrong  with  their  products:

I  bought  a  brandnew  2014  Toyota Corolla S Plus  and  ordered  it  with  navigation,  a  $ 1,500  feature. I  own  a  real  estate  business  and  need  the navigation system  on a  daily  basis.  I  was  just  tired  of  sticking  my  Garmin GPS  (bought  at  Walmart for $ 80,-)  onto  the  windshield.    Soon  I  found  out  that  the  software  (or  hardware ??)   has  several  problems.  On  my  first  trip  from  Los  Angeles  to  Phoenix  I  tried  to  find  out  if  I  would  still  make  it  to the  next  gas  station  when  travelling  on  Interstate  10  somewhere  in the  Quartzsite  area.   Toyota's  system  told  me  "No  results  found"  when  entering  "show  all  gas  stations".

Usually   the  system  tells  me  to  make  a  turn  when  I am  already  passed  the  intersection  and  then it  tells  me  "make  a  legal  U-turn"...     Great !

When  I  entered  an  addess in  Gilbert,  AZ,  which  shows  up  correctly  in my  4  year  old  Garmin (how  I  found  out  later)  the  Toyota  system  took  me  to  a   point  about  3  miles (!)  from  its  actual  location.  I  had  to  call  someone  to  look  up  the  address  on  Google  maps  on the  computer.   After  that  I  decided  not  to  use  it  anymore  for  navigation  purposes.   Now  I  am sticking  my  $ 80,-  Garmin  back  onto the  windshield,  after  having  spent  $ 1,500  for  a  useless  accessory.

The  car  dealership  (Earnhardt  Toyota)  escalated the  issue  to  the  "field  rep",   Jason  Chambers  who  wrote  into  his  report  "Customer  complained  about  POI  icons  not  showing up"  (total  nonsense!) -  Navigation  system  is  within  specifications.   That  means,  that  Toyota's   nav  systems  are  as  accurate  as  3  miles...   how  precise !    No  comment  in  regards  to  the  gas  stations  not  showing  up  on  Interstate 10  and  the  turn  commands  comming  too  late.

I  tried  to  get a  second  opinion  at  a  different  car  dealership  and  was  told  "Once  the  field  rep  gets  involved,   the  corporate  policy   forbids  us  from  addressing  the  issue."   That  means,   the  Toyota  field  representative  has  the  authority  of   a  japanese  emperor,   he  can  write  any  nonsense  into  his  report  and  this  will  also  be  the  basis  for   Toyotas  arbitration  hearing.   And  of  course,  everything  is  "within  specifications."  ......


This report was posted on Ripoff Report on 03/10/2014 05:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toyota-North-America-Jason-Chambers/Torrance-California-90501/Toyota-North-America-Jason-Chambers-Toyota-Motor-CorporationToyota-Motor-Sales-Toyotas-1129713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Update: 2014 Toyota GPS tried to take me through a street closed for the public

AUTHOR: Steve - ()

I  just  tried  the  Toyota  GPS  again  the  other  day  when  I  had  forgotten  to  take  my  Garmin:  I  ended  up  in  a  private  street  and  after  driving  for  about 2 or 3  miles  on  an  unpaved  road  I  found  myself  at  a  closed  gate.   I  drove  back  and  somewhere  at  this  unpaved  road  I   asked  a  neighbor  when  this  road  was  closed.   The  answer  was  "as  long  as  this  community  exists,  the  gate  was  installed  about  8  years  ago."    

A   few  days  ago  I  received  a  nasty  phone  call  from   a  rude  Toyota  representative  in  Torrance,  Ca.  as  a  response  to  my  letter.  He  was  not  interested  at  all  in  my  GPS   experiences  and  told  me  to  take  Toyota  to  court  if  I   was  not  happy   with  the   outcome  of  the   arbitration  done  by  "NCDS".   How  "neutral"  is  a  company  paid  by  one  of  the parties ?    I   guess  as  neutral  as  the  attorney  paid  by  the  client...      NCDS  did  not  address  any  of  the  issues  and  simply  followed  Jason  Chambers'   theory  that  nothing  is  wrong  because  all  of  the  2014   Toyota's   have  the  same  issues.   He  also  told  them  that  the  GPS  (which  I  need  for  my  business)   is  considered  a   "convenience"   (....   so  it  does  not  have  to  work ?")

 

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