• Report: #39155

Complaint Review: Toyota mall of Georgia

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  • Submitted: Wed, December 25, 2002
  • Updated: Thu, March 04, 2010

  • Reported By:hawkinsville Georgia
Toyota mall of Georgia
3505 georgia highway 20 Buford, georgia, 30519 Buford, Georgia U.S.A.

Toyota mall of Georgia ripoff ripoff liars victimized us Buford Georgia

*Consumer Comment: *JACKIE, THE MANAGEMENT AT MOST TOYOTA DEALERS AND THE ONES WHO OWN & OPERATE MOST TOYOTA DEALERS IN THE USA ARE AMONG THE MOST.....

*UPDATE EX-employee responds: A Great Dealer and A Conscientious Owner falsely accused

*Consumer Suggestion: jackie if I were you I would do this ..most car dealers do not care

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I turned in a lease 1998 toyota 4-runner on 7/14/2001, and purchase a new 2001 toyota 4-runner. I was notified by Bank One on 12/02/02 that they needed to make arrangements to either pick up my 1998 toyota or me to purchase it. I told them that I had turned that lease vichel in, and payed 9,500 dollar (5,000 in cash and finance the rest into my new car) for early lease termination and over milage on 7/14/01 to toyota mall of ga. I was notified by the bank that they had never been notified, and that the loan was still in my name and I was responsible.

The next morning I call the Toyota Mall of Georgia, and for 3 hours Doug Wilson, told me he didn't have the car that it had been pick-up by Bank one. I then called Bank One back, and they advised me to call the police and report it stolen, because the car was still in my name and so was the loan that I was responsible for. I called The Toyota Mall back and talked with Doug, and told him what I was going to do, and he some how managed to find the car. I called Bank One back, and gave them this information, and they advised me to go get the car.
I called Doug back and told him what Bank One told me, and he said that would be fine to come get the car.

On 12/04/02 Me and a co-worker took off work and drove 3 hours to the Toyota Mall to pick up the car. Upon arrival, my car was sitting at the front door of the dealership, running. I went in and ask to see Doug Wilson, and the attendent said he wasn't there at the time, but Bill Stewman would help me. I asked him why the car was sitting at the front door running, and he said that it had a dead battery. I asked him if he could explain to me what happen, and he said that they called Bank One, but they never came and picked it up. I asked him if he could give me the name of the person that he talked to, but of course he could not. He also told me that I should not turn the car off on the way home, because it may not start back up. I asked him if he would put another battery in the car, but he came back and told me it would cost $80.00. I told him I didn't have that much money with me,

I left the car lot on a 3hr drive back home only to find, they had by-passed the alarm system, because the battery was also dead on the remote control, and thy couldn't disalarm the security system to jump off the battery and was heading south through the middle of Atlanta ga, and hit a bump in the road, and the alarm started going off and the car shut off. I had to weave through traffic to the off ramp with the alarm going off and I couldn't restart the car because the battery was not charged. I had to leave the car on the side of the road, and get into the car with my co-worker and drive 5 miles to ge a battery for the remote control to turn off the security system, and get a pair of jumper cables to jump the car back off.

After a 5 hr adventure home, I also found that the dealership had put 23,000 miles on my car while they had it, it had to have new rotors because they were wore out, a new master cylider, new brake pads, new tires, and the oil had not been changed costing me another $1,200 dollars.

After many conversations with everyone that works at that dealership, all they can say is they don't know how this happen. They refuse to refund any of the money I payed them when I purchased the car, or refuse to pay for any damages that they caused to my old car.

I even talked to the owner of the dealership Shawn Esfahani and explained that I could not make 1,100 dollar car payments a month. I told him, he could check my credit report and see that I pay my bills, but that I would not be able to make these payment, plus it was christmas and I had to spend all my money I had to get this car fixed so my childern would have to do without, and that my husband was a farmer and we depended on banks for a living and I didn't want my credit messed up, but I din't know what we were going to do, because we could NOT pay for both cars. All he done was turn it back over to Doug Wilson whom called me at work and tried to insult me.
He also said that no one had driven the car and he didn't know how 23,000 miles got on the car.

I know it is going to take legal action to fix my situation, but I want to tell everyone I can so maybe this dealership want cause anymore hardship like they have on me and my family.

jackie
hawkinsville, Georgia
U.S.A.

Click here to read other Rip Off Reports on Toyota Dealers and Products

This report was posted on Ripoff Report on 12/25/2002 07:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toyota-mall-of-Georgia/Buford-Georgia-30519/Toyota-mall-of-Georgia-ripoff-ripoff-liars-victimized-us-Buford-Georgia-39155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

*JACKIE, THE MANAGEMENT AT MOST TOYOTA DEALERS AND THE ONES WHO OWN & OPERATE MOST TOYOTA DEALERS IN THE USA ARE AMONG THE MOST.....

AUTHOR: Karl - (USA)

CORRUPT GROUP OF INDIVIDUALS YOU COULD EVER IMAGINE.

The BIG problem is that the 'way' vehicles are sold in the USA, and the 'way' vehicles have been sold in this country (at most dealerships), is based mainly on- deception, manipulation, & trickery. 

Most Sales Managers, General Sales Managers, & General Managers, at Toyota dealerships are UNETHICAL and only care about selling the vehicle in order to make as much MONEY as possible. They don't really care how the sale is made. They rely on- deception, manipulation, & trickery, in order to make the sale.

*You can 'Google' this- CAR SALES: TRICKS OF THE TRADE- CONSUMER ALERT, and watch how the 3rd largest retailer of automobiles in the USA sold a car to a young woman named Tori.

*Then 'Google' this- AUTO DEALER LOUIS F HARRELSON TO PLEAD GUILTY, and read all the related articles. The FBI was involved in this case, right?

I could go on & on & on.............

Unfortunately the USA is a country whose foundation is solidly built on- LIES, DECEPTION, FRAUD, GREED, MANIPULATION, TRICKERY, DEEP CORRUPTION, & the CONSTANT PURSUIT TO FINANCIALLY INJURE THE INNOCENT PEOPLE LIVING HERE & ALL OVER THE WORLD.

P.S. You can 'Google' this- COUNTRYWIDE WHISTLEBLOWER REPORTS LIAR LOANS, and watch that video too! It's more PROOF of how the U.S. economy (most of it) operates, wouldn't you now agree?

Thank You

WELCOME TO AMERICA- IN FRAUD WE TRUST


*******************************POEM ALERT*******************************


*Anyone can read "FRAUD POEM" by simply 'Googling' this- BROCK O'BOMB-A POEM, and that should take you to where it is posted, okay?







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#2 UPDATE EX-employee responds

A Great Dealer and A Conscientious Owner falsely accused

AUTHOR: gbertone - (United States of America)

I was a employee at the Toyota Mall of Georgia at the time of this incident. The procedure of terminating a customers lease is as follows: The customer wishing to terminate their lease would fill out a "lease termination form". If there are excess miles on the vehicle  over and above the contractual agreement then the customer would be responsible in making those payments according to their signed agreement with their leasing company. The terminating dealer (Toyota Mall of Georgia) would act as a termination site only, and would not be responsible for any excess miles, or wear and tear of the vehicle by the customer. The customer is required to sign a early termination form in which the mileage at termination is confirmed by the dealer and signed off by both the dealer and the customer. The customer was given a copy of the form that they signed and a additional copy was faxed to their leasing company as a courtesy,  to notify the leasing company of the location of the vehicle.

In the statement provide by the customer; the customer admits that they were aware of the "over mileage" of the vehicle they turned in. However, furthur down in their complaint they accuses the dealer of the  23,000 excess miles on vehicle.

"I told them that I had turned that lease vichel in, and payed 9,500 dollar (5,000 in cash and finance the rest into my new car) for early lease termination and over milage on 7/14/01 to toyota mall of ga."

Customers are responsible for any excessive wear or tear on the vehicle according to the lease they signed with their leasing company.

This customer in his statement said "I also found that the dealership had put 23,000 miles on my car while they had it, it had to have new rotors because they were wore out, a new master cylider, new brake pads, new tires, and the oil had not been changed costing me another $1,200 dollars."

Toyota Mall of Georgia did not drive this vehicle. it was put into the back lot and labeled "lease turn-in" with a grease pencil on the windsheild so it would  be identified for pick up by the customers leasing company. When the customer came to pick up the vehicle the reason the battery was dead was because of the extended period of time the vehicle sat on the lot waiting for the customers leasing company to pick it up.

This is a case where the customer went way over the mileage allowed by his leasing company and was charged for excesss mileage and excesss wear and tear . This agreement was with Bank one and not Toyota Mall of Georgia. The dealership followed procedure, however the customer tried to come up with a EXCUSE FOR THE EXCESSIVE WEAR AND TEAR  by  falsely accusing the dealer of wrong doing.

Mr. Esfahani is a very moral and just guy. He goes out of his way to help customers and that's why it is the largest volume Toyota dealer in the state. Customers get great treatment and fair prices. It is unfortunate that this person wrote this and used his name. This gentleman drove the new vehicle for 5 months then decided the payment was to much for him...Hmmmmm. The irony of the story is that if this guy really had spoken to Mr. Esfahani, regardless of the fact that he was trying to get out of his responsibilities, Mr. Esfahani would have helped. He is a good man and is being falsely accused. I feel like I had to say my part about this because, IT'S WRONG!!!
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#3 Consumer Suggestion

jackie if I were you I would do this ..most car dealers do not care

AUTHOR: The Great Thorn - (U.S.A.)

Jackie, most car dealers do not care as to what
happens to car buyers just as long as you sign the papers on a new car and take it home.

In your situation I feel you have a good chance for a law suit.

I would also send a copy of your Rip Off Report to

Toyota Motor Sales USA, Inc.
Customer Assistance Center
Toyota Motor Sales USA, Inc.
Department H200
19001 S. Western Avenue
Torrance, CA 90509
310-468-4000
Toll free: 1-800-331-4331
TDD toll free: 1-800-443-4999
Fax: Fax: 310-468-7800
Web site: www.toyota.com


next I would send a copy of your Rip Off Report to

State of Georgia
Dept of Banking & Finance
2990 Brandywine Road, Suite 200
Atlanta, GA 30341-5565
770-986-1653
770-986-1633
Fax: 770-986-1657
E-mail: complaints@dbf.state.ga.us
Web site: www.gadbf.org

I also think a copy should go to

Georgia
State Offices
Barry Reid, Administrator
Governor's Office of Consumer Affairs
2 Martin Luther King, Jr. Dr.
Suite 356
Atlanta, GA 30334
404-656-3790
Toll free in GA (outside Atlanta area): 1-800-869-1123
Fax: 404-651-9018
Web site: www2.state.ga.us/gaoca

Jackie, Car dealers hate this web site because it helps consumers get the dirty car dealers exposed and reveal their dirty tricks.

It is the job of your dealer do make sure that all paper work is taken care of, and that if they offered to have you drop off your old lease on their lot that they should follow up and make sure that your old car is sent to it's owner being your leasing company.

I also feel that they are responsible for the extra miles on your old lease SUV. jackie I feel that if you get a real shark of an attorney you have a VERY strong case against this sucky car dealer.

By the way, Fax a copy of your COMPLETE Rip Off Report to your unfavorit Toyota Dealer

Here is their contact info. call them up and ask the operator for the F&I fax number.

Toyota Mall Of Georgia
3505 Buford Drive
Buford, GA 30519
Phone: (678) 546-1212
Fax: () -
cdisamallofga@setdlr.com
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