Complaint Review: Toyota of El Cajon - El Cajon California
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- Author Not Confirmed
- Toyota of El Cajon 965 Arnele Ave El Cajon, California USA
- Phone: 6192703000
- Web: www.toyotaofelcajon.com
- Category: Auto Dealers
Toyota of El Cajon They fail to honor written agreement in a car buying process. El Cajon California
*Author of original report: Toyota of El Cajon is a trustworthy car dealership.
*Consumer Comment: HEY BOB do you want more folks to see your report ? post your car's VIN on your report.GOOGLE this Vehicle identification number and look what pops up on the first page.
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Toyota of El Cajon confirmed, in writing, lease terms on a new 2014.5 Toyota Camry Hybrid XLE. They also provided written confirmation of the trade-in value for our car, which is a 2014 Lexus. We accepted and agreed to their written offer. However, when we wanted to take delivery of the new vehicle, they suddenly found damage to the new car that we selected. Next, they said that they would have a replacement vehicle, although in a different color. I am not sure if they even had the right car when they made these representations. At any rate, I gave them the benefit of the doubt and agreed to accept a different color vehicle.
On the following day, when we were all set to take delivery of the new vehicle, they called to say that the finance manager had his day off and that we needed to wait until he returned to the office. Pretext after that was “WE ARE NOT A TOYOTA FINANCIAL’S PARTNER OF CHOICE DEALER, THEREFORE WE COULD NOT GET THE LEASE PAYMENT WE PROMISED IN WRITING”. Evidently, they don’t enjoy a “Choice dealer” relationship with Toyota Financial.
Subsequently, the bait and switch tactic surfaced as they demanded higher monthly payment. After we complaint vigorously against the higher payment, they said that the General Sales Manager’s (GSM) would address our complaint. However, it was GSM turn to take a day off and that we needed to wait until the GSM returned from his day off. These excuses progressively got worse to a point that it began to sound more like a kindergartener asserting that “my dog ate my homework.” After they ran out of silly excuses, they ultimately refused to honor their own agreement. I concluded, from this experience, that this dealership has no integrity to honor a written agreement. It is my opinion that this dealership never intended to honor the original written deal. So, buyers be aware of these tactics and exercise extreme caution when dealing with this ethically challenged car dealer.
This report was posted on Ripoff Report on 08/02/2014 01:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/toyota-of-el-cajon/el-cajon-california-92020/toyota-of-el-cajon-they-fail-to-honor-written-agreement-in-a-car-buying-process-el-cajon-1166927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Toyota of El Cajon is a trustworthy car dealership.
AUTHOR: Joshiventure - ()
SUBMITTED: Friday, August 15, 2014
This is a follow-up to my previously post.
Questions: What makes a business great?
Answer: It is the ability to rectify a mistake and going the extra mile to accomplish this goal. It is the fortitude and culture of a business to defend its good reputation by providing exemplary service to its customers. This is why I feel Toyota of El Cajon is a great business. They turned an unhappy customer into a loyal customer for life. For a car dealership, it is truly an extraordinary feat and high standard of ethics.
Initially, Toyota of El Cajon made certain statement regarding payment. However, due to low credit score, Toyota Finance charged a higher interest thereby causing the agreed upon payment to go up. Once, the owner of this family owned dealership, Gary Kaminsky became aware of this issue, he immediately took action.
Gary, in fact, used his influence and persistence to get Toyota Finance to reverse their decision regarding the rate tier. Gary’s staff and managers work relentlessly with Toyota to resolve this issue. Sales manager, Paul Sphabixay, went above and beyond the call of duty to tenaciously remain involved until the matter was fully resolved. Ross, the sales person was a perfect gentleman and acted as such throughout the transaction.
In the end, I was pleasantly surprised by the dealer’s steadfastness in making this car buying experience a perfect transaction. I would recommend this family owned dealership to my friends and family for a straightforward car buying experience. Off course, I shall return to this dealership whenever I need a new car.
#1 Consumer Comment
HEY BOB do you want more folks to see your report ? post your car's VIN on your report.GOOGLE this Vehicle identification number and look what pops up on the first page.
AUTHOR: Auto dealer fraud Investigator - ()
SUBMITTED: Tuesday, August 05, 2014
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