- Report: #1166927
Report - Rebuttal - Arbitrate
Complaint Review: Toyota of El Cajon
Toyota of El Cajon965 Arnele Ave El Cajon, California USA
Toyota of El Cajon They fail to honor written agreement in a car buying process. El Cajon California
*Author of original report: Toyota of El Cajon is a trustworthy car dealership.
*Consumer Comment: HEY BOB do you want more folks to see your report ? post your car's VIN on your report.GOOGLE this Vehicle identification number and look what pops up on the first page.
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Toyota of El Cajon confirmed, in writing, lease terms on a new 2014.5 Toyota Camry Hybrid XLE. They also provided written confirmation of the trade-in value for our car, which is a 2014 Lexus. We accepted and agreed to their written offer. However, when we wanted to take delivery of the new vehicle, they suddenly found damage to the new car that we selected. Next, they said that they would have a replacement vehicle, although in a different color. I am not sure if they even had the right car when they made these representations. At any rate, I gave them the benefit of the doubt and agreed to accept a different color vehicle.
On the following day, when we were all set to take delivery of the new vehicle, they called to say that the finance manager had his day off and that we needed to wait until he returned to the office. Pretext after that was “WE ARE NOT A TOYOTA FINANCIAL’S PARTNER OF CHOICE DEALER, THEREFORE WE COULD NOT GET THE LEASE PAYMENT WE PROMISED IN WRITING”. Evidently, they don’t enjoy a “Choice dealer” relationship with Toyota Financial.
Subsequently, the bait and switch tactic surfaced as they demanded higher monthly payment. After we complaint vigorously against the higher payment, they said that the General Sales Manager’s (GSM) would address our complaint. However, it was GSM turn to take a day off and that we needed to wait until the GSM returned from his day off. These excuses progressively got worse to a point that it began to sound more like a kindergartener asserting that “my dog ate my homework.” After they ran out of silly excuses, they ultimately refused to honor their own agreement. I concluded, from this experience, that this dealership has no integrity to honor a written agreement. It is my opinion that this dealership never intended to honor the original written deal. So, buyers be aware of these tactics and exercise extreme caution when dealing with this ethically challenged car dealer.
This report was posted on Ripoff Report on 08/02/2014 01:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toyota-of-El-Cajon/El-Cajon-California-92020/Toyota-of-El-Cajon-They-fail-to-honor-written-agreement-in-a-car-buying-process-El-Cajon-1166927. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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