• Report: #809683

Complaint Review: Toyota of Lewisville

  • Submitted: Thu, December 15, 2011
  • Updated: Tue, February 07, 2012

  • Reported By: Rotc — Denton Texas United States of America
Toyota of Lewisville
1547 A south Stemmonms Frwy Lewisville, Texas United States of America

Toyota of Lewisville Toyota of Lewisville is a rip off!! Lewisville, Texas

*Consumer Comment: Rotc, You could expose the dealership every day on the web at sites like Facebook.......

*Consumer Comment: Good and not so good advice

*Consumer Comment: Rotc, Feel free to type in 271261 at this site and......

*Consumer Comment: The dealership was working the classic car scam on you the whole time

*Consumer Comment: Rotc,

*Consumer Comment: It depends.

*Consumer Comment: Oral Agreement

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I visited Toyota of Lewisville on December 12, 2011 from approximately 5:40pm until 10:10pm.  I drove up to this establishment with my wife and was immediately approached by a very nice and professional Sales Consultant by the name of Okeoma Ikpeowo.   I immediately told him that we had already visited several dealerships and knew exactly what we were looking for, the payments we were willing to make and for how long. 

After test driving a black 2012 Texas Edition Tundra he said he had to work with the New Car Sales Manager by the name of Preston Biard, a man that neither myself nor my wife ever actually saw throughout the proceedings of the night.  After quite a few times of Okeoma going back and forth negotiating with Preston, we came to an agreement.  I have with me a copy (as does your staff) of this agreement that I was asked to sign in good faith several times. 

In the second to last offer, Preston came up with $32,500 total including my 3 trade ins, TTL, with $1000 down, a payment of $780-$785 a month.  I clearly wrote as my counter offer with my 3 trade ins, TTL, $300 down, a total of $715 a month for 48 months.  Okeoma took that offer back to Preston, who came back with the final offer in which he agreed to everything I wrote down.  I did realize that even though we had always discussed the 48 month term, it was not actually written next to the $715 monthly payment amount.  

I made sure I stressed that point to Okeoma who agreed that yes, it was always a 48 month term that we were talking about.  Just to make sure for a second time that everyone was on the same page, I wrote next to my signature that it was for,48 months, thats it, total payment of $715/month.  After this Okeoma again leaves to speak with Preston and comes back some time later stating that all was good, everything was agreed and he has permission to take us up to a finance person by the name of John Lewis. 

Upon arriving in Johns office after 4 hours of negotiating, he starts typing up our agreement and informs us that he cant make the numbers match the payment and terms of the agreement that we spent 4 hours negotiating.  At this point I am fed up, and start to leave.  I was then offered to sit back down and try for a less expensive Tundra for the same amount we agreed on.

     When I asked for an explanation, all I got was, well, Preston didnt know that it was for a 48 month term. I only wrote 3 things, they were $715 a month, 48 months, and $300 down.  Please correct me if I am wrong, but his whole job is to read everything that I wrote and counteroffer until we come to an agreement.  Preston had already obtained all the information on all 3 of my trade ins and ran my credit report, so he clearly had all the information he needed to make a fair deal. 

Why is my signature required after every offer your Sales Manager offers me if he is not required to uphold the same good faith standards that I am?  He is the one making the deal, if this deal is not in the best interest of your company, then I suggest you train your people better in researching the deal before he makes it.  I was deceived for over 4 hours. When I was told that he made a mistake and thought we were talking about a 6 year agreement, and then,  I was told that, it was only 2 more years, I could not believe it. 

Im sorry, but only 2 more years of a $715/ month payment is a dramatic difference, a 17,160 dollar difference!  Im not sure if this is how you treat female customers, gay couples, or if it is just a standard technique they play with all customers.   Either way, I will say this, it is wrong.  , I feel it is my duty as a good citizen to inform the rest of the community of the way Toyota does business   If for no other reason, to find out how often this happens at this establishment and to what types of gender, sexual orientation, or color it happens to most. 

Toyota should be ashamed I dont understand why good faith is only meant for the customer.   I will be pursuing the issue legally. I do believe that an oral agreement is legal.

This report was posted on Ripoff Report on 12/15/2011 12:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Toyota-of-Lewisville/Lewisville-Texas-75067/Toyota-of-Lewisville-Toyota-of-Lewisville-is-a-rip-off-Lewisville-Texas-809683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Rotc, You could expose the dealership every day on the web at sites like Facebook.......

AUTHOR: Karl - (USA)

and Twitter, so others are aware of what happened. Make sure to let everyone you know that they could come to Ripoff Report and type in- TOYOTA, and go to Ripoff Report #809683.

Continue to expose your Ripoff Report each day at as many websites as possible. You can also email the dealership your Ripoff Report and FAX the dealership your Ripoff Report every day. Let everyone at the dealership know what happened, and let them know how business is conducted at their dealership. Find out who the owner is, and send him or her copies of your Ripoff Report.

Make a BIG picket sign and stand outside the dealership (off of their property) on a Saturday, at around noon, so people who might be interested in purchasing a Toyota can read it. The picket sign could say something like this-

***DECEPTIVE SALES PRACTICES***
Go to Ripoff Report and type in- 809683

A good portion of the people who are interested in purchasing or leasing a new or used Toyota would probably want to know what happened, and they could use their iPhones to read your Ripoff Report before they decided to enter into the dealership, right?

Feel free to type in 269041 at this site and go to 'Consumer Comment #3' at Ripoff Report #269041 and read what was stated regarding "EXPOSURE". (It starts paragraph #4.)

Good luck to you.

***NATIONWIDE BANK ALERT: Make sure to type in all of the following at this site and read the Ripoff Reports for valuable information if you have a bank account or a mortgage in the USA-

BANK OF AMERICA
INDYMAC
CHASE
MERRILL LYNCH
WELLS FARGO
COUNTRYWIDE
US BANK
GMAC
CITIBANK
LITTON LOAN
ONE WEST BANK
HAMP
BANK
MORTGAGE
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#2 Consumer Comment

Good and not so good advice

AUTHOR: voiceofreason - (United States of America)

Karl, the idea for a sit down with the GM makes sense. worst that happens is it ends up a waste of time.

The picketing idea, however, can backfire if the dealer is nasty enough, because the customer likely can't prove any verbal agreement and a nasty dealer could go after the customer civilly for defamation/slander, whatever, or even criminal harassment.

A safer route, if difficult, might be trying to gather other customers who report the same issue to band together and try to get a news team to run a sting. That probably means the OP spending some money to advertise for others to contact him/her.
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#3 Consumer Comment

Rotc, Feel free to type in 271261 at this site and......

AUTHOR: Karl - (USA)

read Ripoff Report #271261 for important information.

Pay attention to what was stated in paragraph #5. 

If all consumers requested to see the computer printout from the sales manager, they would be able to fully understand their 'deal'. Whenever a sales person brings back a 'four square' with hand-written information, like monthly payment, trade-in value, cash down, etc., the customer is being tricked, deceived, and manipulated by the sales manager.

MovingForward is 100% correct in what was stated in Consumer Comment #4.

The majority of Toyota dealerships in the USA, along with most other car dealerships, are attempting to 'trick' potential buyers by manipulating them with all of the hand-written figures on the 'four square'. The reason it is called a 'four square' is because there are four sections on that piece of paper that have the following-

1. Price of vehicle.
2. Trade-in value.
3. Down payment.
4. Monthly payment.

Whenever a customer enters into negotiation with a sales person, they are really being manipulated by the sales manager. Most Toyota sales people have no idea of what is really taking place, in regards to what is put onto the four square. Toyota dealerships purposely hire young sales people with very little knowledge. That way, the sales managers can control what is really taking place.

Most of the owner/operators of Toyota dealerships in the USA are unethical. Most Toyota sales managers are unethical. Most are uneducated. Most Toyota sales managers couldn't structure a proper sentence, using the English language.

Most of the business that is conducted in America is done in the same way that the majority of Toyota dealerships operate. That's why there are so many problems in this country.

Our system in America has its foundation solidly built on lies, deception, fraud, manipulation, greed, trickery, deep corruption, and the constant pursuit to financially injure as many innocent and unsuspecting consumers as possible. We saw what took place in the mortgage business from 2003 until 2007, right? It created a 'meltdown' in the banking sector and a stock market crash in September of 2008.

The same thing was happening, and still is happening, in the car business.

Thank You

***NATIONWIDE MORTGAGE FRAUD ALERT: Make sure to type in 481508 at this site and read St. Clair's Ripoff Report for valuable information if you have a mortgage in the USA.

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#4 Consumer Comment

The dealership was working the classic car scam on you the whole time

AUTHOR: MovingForward - (USA)

You know you are being worked when the "manager" had you "sign" everytime you made a counteroffer on that piece of paper. There is no valid reason to sign that "paper" that goes to the manager via the salesperson, except that the dealership uses it to make you think you have a deal. It means nothing to the dealer - except they get a laugh when the salesrep goes to the "manager".  A laugh at your expense, literally and figuratively.  

There is only one set of documents that mean anything and that is the contract that is signed in the F&I office. Any sort of showmanship on a 4-square or similar document is just that - showmanship. If a dealer/salesrep/manger starts that business on you, its time to walk out and find another dealership.

Today, you do your research online before you step foot into a dealership. Get your financing lined up with a credit union before you ever even go to any dealer.  That way you know your terms before they even meet you. If you do it that way, you come from a position of strengh. If they don't sell it to you for the price you negotiate with the research you have completed before visiting the dealer, you walk out and find someone that will. After all, with your own financing arranged in advance, you are the same as a cash buyer. Don't let the dealerships work you - you work them.

If everyone did their research first, the dealerships would change or go out of business.
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#5 Consumer Comment

Rotc,

AUTHOR: Karl - (USA)

An oral agreement will not hold up in a court of law. However, you can schedule a meeting with the General Manager of the Toyota dealership and request that all of the parties involved be present.

Let the GM know what happened, and then allow the other employees to give their side of the story. There is a chance that the GM will do what is right and make the offer stand, and charge the employees the difference by taking the money out of their paychecks on a monthly basis. 

Believe it or not, there are some honest and ethical Toyota GM's in the USA who will make sure that their customers are treated honestly and fairly.

If you are able to have a meeting with the GM and the other employees, and it doesn't work out to your satisfaction, you can always do what Jerry did. Jerry put vinyl lemons all over his 2007 Toyota Camry and stood outside of the dealership and passed out flyers letting people know what happened after Toyota Corporation and the Toyota dealership wouldn't help him.

Just type in 354721 at this site and read Ripoff Report #354721. Then read his 'Update By Author #3'.

You can stand outside the Toyota dealership with a big picket sign and hand out copies of your Ripoff Report, so other potential customers are aware of what transpired, right? You can even contact all of your Local T.V. stations and let them know you will be picketing outside of the Toyota dealership, if you decide to do it. 

Good luck to you.
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#6 Consumer Comment

It depends.

AUTHOR: Flynrider - (USA)

    Oral agreements can be legal, but as Robert noted, are very difficult to enforce. 

    Another thing about them is that they are not enforceable if you have a written agreement (such as a sales or lease contract).   There is no such thing as an oral addendum to a written agreement.    In the presence of a written agreement, anything agreed to orally goes out the window.   If there are any additions or modifications to an agreement, they must be added to the written contract.  You cannot orally modify a written contract.  

   In the car business, this is one of the biggest sources of complaints on this site.   People believe that the salesman is required to uphold any oral promises, when in fact, if they weren't in the contract, they are not enforceable.  Salesmen know this, hence their long standing reputation for touting the quality of cars they know to be lemons.   They know that they can tell you anything because it doesn't matter if it's not in the contract.  

   An example I often use is that a salesman can tell you that a car will poop a gold nugget out of the tailpipe every 1000 miles.    If that "feature" isn't in the contract, you should have no real expectation of it happening.

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#7 Consumer Comment

Oral Agreement

AUTHOR: Robert - (U.S.A.)

I do believe that an oral agreement is legal.
- It is legal the problem is that you have to prove what was said.  There is an old saying that an oral agreement is worth about as much as the paper it is printed on.  In other words..nothing. 
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