• Report: #750658

Complaint Review: Toyota of Temecula

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  • Submitted: Fri, July 08, 2011
  • Updated: Sun, July 10, 2011

  • Reported By: liboton21 — temecula California USA
Toyota of Temecula
26631 Ynez Road Temecula, California United States of America

Toyota of Temecula Toyota of Temecula forgot to put oil during oil change now engine is dead Temecula, California

*Consumer Comment: Liboton21, You can put vinyl lemons....

*Consumer Comment: Any used Dodge

*General Comment: Agree

*Consumer Comment: Responsibility

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I
bought a 2008 Dodge Caravan at the Toyota Temecula Dealer on January 12, 2011
with 54,107 miles.  I was offered an
extended warranty through AUL Administrator for 60 month/50,000 miles covering
the engine internal parts and purchase them. Then on March 31, 2011, I went to
the Toyota Temecula dealer to have the van an oil change at 58840 miles. I have
a receipt showing they put 6 qt of 5W30 Quakerstate and changed the filter as
well. The window sticker they put on the next oil change is at 64000 miles.
Then on June 18, 2011 Saturday around 11:30 AM, I was driving along San Diego I163
between Friars Rd and Genesee Ave heading Northbound, the check engine light
went on and the van started to loss power. I was on the fast lane so I quickly
moved to the right shoulder. I started the van and it will not start. The radio
is on so I know there is power. I called my USAA insurance to tow the car to
the nearest shop. Then I realize I do have an extended warranty. I called the
Toyota dealer explaining
them what happened and I was told to take them to the nearest Toyota dealer in
Kearny Mesa. While waiting for the tow company, I realize why should I take to
Toyota dealer in fact my van was a Dodge. So I called the 1800 number again
around 12:18 and I was advised to take it to the nearest Dodge dealer. The tow
company took it to the Rancho Chrysler and Dodge. Since its the weekend I have to wait until Monday to get
hold of the warranty people and the service advisor assigned to me  told me she would contact them. Then on Monday 20th June, I was told by the Dodge service advisor the van engines seize due to no oil in the engine and they did it by checking the dipstick.  And I was also told by the service advisor that according to AUL I have to authorize Dodge a tear-down the bottom of the
engine to check the oil pan to determine the oil in the engine which they would
charge $2200. I did authorize the Dodge dealer. The current mileage when the
engine failed is at 62789 miles. Also they noticed a burned starter. They open
the bottom of the engine on Tuesday 21 June 2011 and found less than one-quart
of oil in the oil pan. The Dodge reported to the AUL and I was denied again by
AUL due to lack of lubrication. I called the Toyota dealership and they said
the engines will still functions even with one-quart of oil and they documented
the oil change and suggested the engine maybe burning the oil. Then on 22 Jun
2011 around 1200, I have the Dodge dealer faxed the receipt of the oil change
to satisfy their argument of lack of lubrication where in fact 6 quarts of oil
was placed in the engine. Then I called the AUL adjuster and I was denied for
lack of lubrication and I explain to them about the oil change. The adjuster
mentioned about the oil getting burned and Dodge need to explain to them. Well,
I called Dodge and she mentioned they already told them the causes. And it
seems like they just giving me the run around. I was being charged by the Dodge
dealer of 5K plus to repair the engine and I think it is not my fault the
engine seize without oil since I have it oil changed. Six quart of oil in 3
months and almost 3,900 miles without a leak is very suspicious plus a total
62,789 driven miles. On 27 June 2011, AUL Corporation asks Dodge dealer to have
the engine disassembled piece by piece so they can send an adjuster to check
them.  Last Thursday, 30 June 2011, I got
a call from the Dodge dealer that the adjuster did an inspection of the engine
and they have denied my claims to warranty the repair. I have called Toyota of
Temecula telling them how the engine with lose oil without any leak but I was
given a run around. I spoke to both the Service Manager and Service Director of
Toyota of Temecula on July 7, 2011 and basically I was told it is my
responsibility to check the oil and the engine since its burning the oil.
Well, how would I know if there is an oil issues since I do not see any leaks
under the floor of my garage? Also the van is running fine and I do not see any
warning lights on the dashboard. And its only 3900 miles driven after the oil
change and their recommended next oil change is at 64000 miles. I do ride a van
pool to commute to San Diego with the same type of van and every 3-4k miles
Enterprise service them to Sears for an oil change and we do not check the oil
since there is nothing that can cause an alarm while commuting and does not run
out of oil if burning is the reason. I think this is a liability issue by
Toyota of Temecula not putting oil in the van that causes the engine to seize.
According to the Dodge dealer, there is no service code when they run the test
and also there is no evidence of leak either the head gasket and at the bottom
of the engine.


This report was posted on Ripoff Report on 07/08/2011 11:55 AM and is a permanent record located here: http://www.ripoffreport.com/r/Toyota-of-Temecula/Temecula-California-92591/Toyota-of-Temecula-Toyota-of-Temecula-forgot-to-put-oil-during-oil-change-now-engine-is-d-750658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Liboton21, You can put vinyl lemons....

AUTHOR: Karl - (USA)

all over your van and park it near the Toyota dealership (off of their property) and make two BIG signs that say-

TOYOTA SOLD ME A LEMON!
TOYOTA MECHANICS ARE DIPSTICKS!

You can also make hundreds of copies of your Ripoff Report and pass it out to everyone going by, so they can read what happened to you.

If you stay at this site and type in 354721 you can read Jerry's Ripoff Report about his defective 2007 Toyota Camry hybrid. Neither Toyota corporation nor the Toyota dealership would help him until he finally put vinyl lemons all over his Camry and parked it outside the Toyota dealership and passed out flyers to people going by.

The Toyota dealership obviously realized that this would hurt their sales, so they finally decided to help him and they paid for a new engine. Make sure to read Ripoff Report #354721 and his Update #3. (Just type in 354721.)

Good luck to you, and make sure to spread your Ripoff Report all over the web at sites like Twitter & Facebook!

***ALERT: Don't forget to 'Google' this- FACEBOOK POSTS HELP MOURNING WITH IMPOUNDED CAR 9NEWS, and read the article and watch the video about how Toyota finally gave the Camry back to a family whose mother died.
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#2 Consumer Comment

Any used Dodge

AUTHOR: mr rik - (USA)

that you find at a toyoda dealer is gonna have issues resulting from owner ignorance and neglect.  (It was owned by a woman, foreigner, or queer)

Your second mistake was taking it back to them for maintenance.  What were you thinking?
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#3 General Comment

Agree

AUTHOR: Disco Queen - (USA)

As an over-the-road truck driver....it is your responsiblity to check the oil level at least once a week to ensure that the motor has proper oil levels.  While you are under the hood, you need to also check power steering fluid levels, brake fluid levels and antifreeze levels to ensure they are at the proper level needed to operate your vehicle safely.

As for no oil leak seen, the dealershp is totally correct; it sounds as if the motor is burning the oil.  This happens when there is an internal leak which is allowing oil to leak into the combustion chamber(s) and burned off during the compression stage.  If the oil leak is great enough, you will see in your exhaust a dark blue cloud (something I see atleast once a month on the road).

Also if you have a coolant leak in the crank case, the oil will appear milk-white (antifreeze mixing with the oil).  These things can happen at anytime to anyone. 

This services as a warning to everyone, you can not stick your head in the sand and just drive and expect your vehicle to run as if it just came off the showroom floor.  Sure you can do this for awhile but soon or later something like this will happen and hopefully the shop will catch it before major damage is done.  Remember the old days when you would pull up to a "full-service" gas station and they would check your fluids and let you know if you were low on something?   This is what they were doing, but as the years went by, society got into the hurry-mode and folks got lazy.

Failure to do your own proper vehicle inspection at least weekly is not the fault of the dealership, but the fault of the car operator/owner in this case.

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#4 Consumer Comment

Responsibility

AUTHOR: Dave - (USA)

Unfortunately it is your responsibility to maintain the proper oil level in your vehicle.  You failed to maintain the proper oil level which caused your engine failure.

Not seing any visable signs of an oil leak or burning is not an excuse for not checking your oil level.

An engine will run properly with low oil that is until there is not enough oil to lubricate the bearings which will cause the bearings to sieze. 

The oil warning light may or may not have come on prior to the engine failure but if you would have been checking your oil you would have seen it was low before driving.  A warranty company will not cover a repair when it was a problem that could have been prevented by the consumer.

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