- Report: #1075482
Report - Rebuttal - Arbitrate
Complaint Review: Toyota
Toyota262 Lake St, St. Catharines, Ontario Canada
Toyota Tacoma Bent Tailgate (Inferior product placing blame on customers) Sold Factory Bed Extender anfter placing items in the tailgate it bowed and company will not repair St. Catharines Ontario Canada
*Consumer Comment: Buy a truck like i did
*Author of original report: Weight Limit
*General Comment: See.
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2008 Toyota Tacoma tailgate is dangerously weak, and is unable to support what most consider normal weight for a truck tailgate.
Toyota has sold me a Factory Bed extender for my truck bed that is designed to allow the tailgate to take some load. After using this unit my tailgate has bowed out.
The dealership that sold it to me will not repair the tailgate as it is out of warranty. Toyota has TSB that tells technicians when working on the tailgate it should be reinforced. Toyota also now sells a stronger tailgate.
Toyota does not state anywhere that their is a load limit to the tailgate. Also with the bed extender they do not provide any details to be careful of the load you place in the truck bed. I have never had any heavy items in my truck bed, the largest being that of a dirt bike and a rototiller. Toyota needs to take resposibilty for cutting corners and under engineering its products to save money. This a $30000 tuck that can not be used a truck.
Although substandard design may be considered "buyer beware", truck buyers expect a tailgate to support the weight of normal truck use activities. Toyota provides no warning or caution anywhere that the tailgate is of insufficient strength to perform normal 1/2-ton truck duties, and typically (per Internet forum threads) tells their customers that it is their problem and that they should not expect to be able to safely use the tailgate for anything more than hiding the inside of the bed. Since Toyota has produced a substandard designed part, they should have provided a visual warning on the part to alert customers to the danger their product imposes if used in a traditional manner. Since they did not do so, they should be held liable to provide a redesigned part to their customers or full restitution for the purchase price of the vehicles. A Google or similar Internet search on "Tacoma tailgate forum" will substantiate my statements beyond my personal experience with the tailgate bending.
This report was posted on Ripoff Report on 08/13/2013 12:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toyota/St-Catharines-Ontario/Toyota-Tacoma-Bent-Tailgate-Inferior-product-placing-blame-on-customers-Sold-Factory-Be-1075482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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