• Report: #1043101

Complaint Review: Toyota

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  • Submitted: Sat, April 13, 2013
  • Updated: Mon, April 15, 2013

  • Reported By: Tom — Mechanicsville Virginia
Toyota
P.O.Box935 West Chicago, Illinois 60186 West Chicago, Illinois United States of America

Toyota Toyota Care Extended Plus Toyoya extended Oil changes a rip off! West Chicago, Illinois

*Author of original report: Extended Care Update

*Consumer Comment: Right!

*Consumer Comment: Think about it

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I purchased my new Toyota Avalon in March of 2011. The Finance person sold me on the idea of getting extended oil changes that lasted beyond the 25,000 miles I got free with my purchase to 40,000 miles. I was hesitant to buy any kind of "packages" sold buy the finance people. I agreed to purchase this program that would extend my service period after the initial 25,000 miles ran out. I was told if I should trade the car I would get my money back so it would cost me nothing.  I had problems with my car having bent rims. I got fed up with paying to have them straitened so I decided to trade the car. I called my selling dealership's finance department; Mechanicsville Toyota and left messages twice that I had sold my car and wanted to know about getting my refund.  I never got a return call from. I finally called Toyota finance and asked them to help me out. They were super nice and got me to the right department. After a $25 service fee I was told I would get around $410 out of $880. Less than half. I had 22,800 miles on the Avalon when I traded it so that meant I essentially used 0% of the policy coverage. Beware of these people. I thought GM and Ford were bad, but Toyota is just as bad if not worse.

This report was posted on Ripoff Report on 04/13/2013 10:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toyota/West-Chicago-Illinois-60186/Toyota-Toyota-Care-Extended-Plus-Toyoya-extended-Oil-changes-a-rip-off-West-Chicago-Ill-1043101. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Extended Care Update

AUTHOR: Tom - ()

The reason I paid for the program? It covered a major check up that occurs at 30,000 miles. The check up is over $800. So the oil changes were a bit less costly than having the service done seperately. I am disable so I depend on others to do my maitenance. And after all I was told it would not cost me anyhting if I never used the coverage. I didn't, so someone lied.
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#2 Consumer Comment

Right!

AUTHOR: Inspector - ()

Only two oil changes for me. 
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#3 Consumer Comment

Think about it

AUTHOR: coast - ()

You extended your free oil changes by 15000 miles. That's a total of three oil changes. I don't understand why you agreed to pay $880 for three oil changes.
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