• Report: #1028416

Complaint Review: Toys N Joys

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  • Submitted: Wed, March 13, 2013
  • Updated: Wed, March 13, 2013

  • Reported By: V.T.ng — Tampa Florida United States of America
Toys N Joys
3632 Waialae Honolulu, Hawaii United States of America

Toys N Joys Gift cards can not be redeemed Honolulu, Hawaii

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So I ordered $75 worth of gift cards for my friend's birthday, she likes amine (Japanese cartoons) stuff which is the Toys N Joys store is specialized in. And they had some specials for gift cards.
A month after the order, I didn't get the giftcards, the tracking number they gave me weren't real. So I disputed the charge on my credit card and contacted the store. Now they said the order was lost and they would send me new one - which was fine with me. Again the tracking number never worked but I got my gift cards.
I cancelled my dispute.
A few weeks later, my friend informed me that the store didn't take the giftcards. I contacted them, they said their online order department is down and they don't do order by mail anymore. So I requested a refund. They said they would leave a meesage to the manager and he would contact me back because the manager is just in the store twice a week (Really??)
A week went by, no one ever called me back. I called them again, they acted like I never called before and offered to tell the manager to call me back again !! Before I could explain that they already offered me that, they hung up!
At this point, I just went to my bank and tried to dispute the charge again.
I spent $60 plus shipping and wasted 2 months on 2 useless plastic cards.

This report was posted on Ripoff Report on 03/13/2013 08:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toys-N-Joys/Honolulu-Hawaii-96816/Toys-N-Joys-Gift-cards-can-not-be-redeemed-Honolulu-Hawaii-1028416. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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