- Report: #257205
Report - Rebuttal - Arbitrate
Complaint Review: Toys R Us
Toys R Us109 Mall Road Barboursville, West Virginia U.S.A.
Toys R Us Scam Warranty Service Barboursville West Virginia
*UPDATE Employee: Funny story about those BPPs
*Consumer Comment: No problem with BPP
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A few months later the cover came off and I tried to get it replaced. I had the receipt and the box and the accessories and they told me that I would have to send it off.
They gave me a number I called it and they gave me an address to send it to. They didn't even supply a box and shipping cost werent covered. The item was sent off feb 28 2007.
I called the company that was supposed to fix it "Professional Satelite Repairs" and they said that they reported it to Toys R Us March 10 that they couldn't repair it and that Toys R Us would be sending me a check. It is now May 30th. Toys R Us knew nothing about it.
So I called "Professional Satelite Repairs" and they gave me the following information tnwarranty 1800-721-7276. Always a busy signal. I tried to call "Professional Satelite Repair" Back and I kept getting a message that said we are now closed are office hours are mon - fri 8:00am to 4:00pm it was 10:00am that morning and I had just got off the phone with them 20 minutes prior. I tried contacting them throughout the day with no luck. I called Toys R Us back furious and explained to them the situation and they called Professional Satelite Repair while I was on hold and they got right through and spoke with the same person that I originally spoke with. I had just attempted to get through to "Professional Satelite Repairs" prior to calling Toys R Us.
Toys R Us appologized for the confussion and said that refund check would be issued. I keep calling to check on it and they keep saying 10 - 15 business days. Today is June 27, 2007. Toys R Us said that on June 25, 2007 that a check was authorized to be disbursed to me for $179.00. It has been four months and I'm still waiting. I will let you know how this turns out.
I have conducted research in regards to the Toys R Us Buyer Protection Plan and everything that I have found has been negative. "DONT GET IT" it you don't want the headaches and the lies. I told them to send me my product back and they had lost it.
This report was posted on Ripoff Report on 06/27/2007 11:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Toys-R-Us/Barboursville-West-Virginia-25504/Toys-R-Us-Scam-Warranty-Service-Barboursville-West-Virginia-257205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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