- Report: #395803
Report - Rebuttal - Arbitrate
Complaint Review: Toys R Us
Toys R Us1869 S. Park Blvd. Colonial Heights, Virginia U.S.A.
Toys R Us Will not honor their sales ads... $50 price difference! Colonial Heights Virginia
*UPDATE EX-employee responds: I used to be a manager at Toys R US
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I went in to the store at 1pm, they had been open since 5am and had hours to correct this. I believe they placed the more expensive set where it could be seen and wanted people to purchase it and not get the sale price. I purchased the more expensive set anyway since it was the one in the ad and told the clerk I would be contacting the corprate office to complain.
When I called the customer service rep took my nam and phone number and said a supervisor would call me back since the store would not honor an ad price. I was contacted back by a supervisor within 30 minutes. The supervisor said he could see the error and it was on their website also and he said he was sorry for the confusion but all he would do was call the store and have them hold the less expensive set and I could go back and return mine and purchase the cheaper one for the sale price.
I am not satisfied with their response and feel they should honor their ads or place a retraction in the store when the problem is noticed, not wait hours and refuse to honor prices when they know their ads, store signs, and website are misleading.
This report was posted on Ripoff Report on 11/28/2008 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toys-R-Us/Colonial-Heights-Virginia-23834/Toys-R-Us-Will-not-honor-their-sales-ads-50-price-difference-Colonial-Heights-Virgini-395803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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