- Report: #330347
Report - Rebuttal - Arbitrate
Complaint Review: Toys R Us
Toys R UsGlendale, AZ Glendale, Arizona U.S.A.
Toys R Us Glendale AZ Bike, Bicycle, Assmbly, Schwinn Glendale Arizona
*Consumer Comment: Bike Assemblers are horrible
*UPDATE EX-employee responds: Sounds like your hard on bikes
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First, they failed to meet the delivery date for our birthday party. But instead of calling, we wasted a trip to the store. Chalk up 2 -trips. Next they assembled the bikes incorrectly. Chalk up another trip. Then the wheel on the smaller bike broke. Now we are at trip 4.
Trpi #5 was when we returned the more expensive Schwinn for the snapped kick stand and were told no exchanges or refunds. They managed to untangle the rear brakes --hope they are not defective or dangerous now. But said "you have to come back a 6th time, after we call you when the kick-stand arrives" Still waiting for that phone call. I am betting it will never come.
With gas at $3.59 a gallon, this has been an expensive lesson.
This report was posted on Ripoff Report on 05/03/2008 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toys-R-Us/Glendale-Arizona-85308/Toys-R-Us-Glendale-AZ-Bike-Bicycle-Assmbly-Schwinn-Glendale-Arizona-330347. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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