- Report: #299305
Report - Rebuttal - Arbitrate
Complaint Review: Toys R Us
Toys R UsMuncy, Pennsylvania U.S.A.
Toys R Us Don't try to return an item with a gift receipt! Muncy Pennsylvania
*UPDATE Employee: You really expected cash with a gift receipt?
*UPDATE EX-employee responds: Educate yourself about policies before sounding so ignorant
*Consumer Comment: Your fault.
*UPDATE EX-employee responds: Nice drama, but rules are rules.
So, I went in, and gave them the gift receipt. They only wanted to give us a Toys R Us credit. I very politely asked them why since I had a receipt. The lady immediately got on her walky-talky and announced to the ENTIRE store, "Manager to the service desk, manager to the service desk! I have a lady out here that has a return and doesn't want to take the store credit. I explained the policy to her but she just wants the cash. I need assistance up here right away!"
At first I laughed, because I had prepared myself for a hard time. The manager came up, and told me that I had to take the store credit and there would be no exception, and the whole reason they were giving the store credit was because they couldn't tell HOW the item was paid for and HOW MUCH it was. So, I went
out to the car where my family sat waiting for me, and got my son to come in with me to pick something else out. We had to go back to the service desk, and wait in line - AGAIN, and the more I thought about it, the angrier I got.
So, when it was finally our turn again, I asked the original sales associate lady why it even mattered HOW the item was paid for anyway and if they couldn't tell HOW MUCH the item was, how were they going to
know how much to put on the store credit? She gave me THE nastiest look and hopped right back on that damn walky-talky and said, "Manager to the service desk! The lady that had that return and didn't want to take the store credit is baaacckkk!" She sounded like that clip from the movie Poltergeist where the little girl is staring into the tv and says, "They're baaacckk." I was so livid off I could have reached right across the desk and grabbed that freakin walky-talky out of her hand and smashed it on the floor. But, I didn't - I just said, "Just gimme the store credit. But, I will tell you. This is exactly why I have not shopped here for the last 3 years. You have crappy
So, I suggest that if you want to return an item to a Toys R Us, you make sure that you have the original receipt along with 18 forms of id, your right arm, your first born and make sure you aren't using your dignity that day.
South Williamsport, Pennsylvania
This report was posted on Ripoff Report on 01/11/2008 07:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toys-R-Us/Muncy-Pennsylvania/Toys-R-Us-Dont-try-to-return-an-item-with-a-gift-receipt-Muncy-Pennsylvania-299305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.