• Report: #481634

Complaint Review: Toys R' Us

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  • Submitted: Tue, August 18, 2009
  • Updated: Tue, August 18, 2009

  • Reported By: Ashwin — West Palm beach Florida USA
Toys R' Us
One Geoffrey Way Wayne, New Jersey United States of America

Toys R' Us - Rewards R US promotion not honored Wayne New Jersey

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I am writing about the promotion by toysrus which is called rewardsrus. Under the promotion Toys R us is supposed to offer a free box of diaper if 9 boxes are purchased in a period of time. By advertising this promotion toys r us is gaining business but they are not upto their word. I purchased over 9 boxes of diapers and I did nto get the coupon. Upon followup with customer service, they said they had a glitch in the system and when they look at my purchase history it shows over 9 but their system is counting as 7. I followed up several times with Toysrus and the customer service said they will get back to me in a week and even after 7 weeks today, the issue is not resolved. This is a illegal selling practice by toysrus and they have not fulfiled the promotion terms. I need an immediate resolution. If this is not resolved in a timely manner, I will be sure to let several people know about toys r us and their fake practices on the internet, blogs, deals website, ripoffreport and several other places.

This report was posted on Ripoff Report on 08/18/2009 08:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Toys-R-Us/Wayne-New-Jersey-/Toys-R-Us-Rewards-R-US-promotion-not-honored-Wayne-New-Jersey-481634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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