Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #915353

Complaint Review: Trac Phone - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Patty — Limestone Tennessee United States of America
  • Author Confirmed What's this?
  • Why?
  • Trac Phone 9700 NW 112 Ave, Miami FL 33178 Miami, Florida United States of America

Trac Phone Charged my credit card 2 times and when they received notice of my dispute, they deactivated my phone Miami, Florida

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On 7/8/2012 I went on-line to renew my Tracfone minutes which I've done for 6+ years.   When I saw my credit card bill, they had charged me two times, $45.10 or $90.20.  I called the credit card company and told them and they reversed one of the charges.  Not a problem at all, however, last night when I went to use my phone, it was deactivated.  After spending 30 minutes trying to get help, I was given a "special" phone number to contact this morning to speak with a manager.  This was the only person in the entire company who could turn my phone back on???   The rep last night did take the time to see what the problem was that caused the double billing and he said when I was entering my phone number on line I apparently hit a wrong digit.  When he said that, I did recall there was a problem on-line and I entered the payment again.  He said I authorized the charge and that's why I was charged 2 times.  When I spoke with the "manager, James" this morning he was like a robot.  He said the only way my phone would be turned back on was for me to call American Express and have them remove the dispute and re-charge the 2nd $45.10.  I am a senior on a very fixed income and cannot afford to lose my 710 minutes on my phone so I called American Express to have them add the 2nd charge back.  When I was done, I called the special Tracfone mgr. phone number I was given 1-866-667-6472 to tell them I did what they asked however now the special phone number is no longer a working number.   WHAT can I do??

This report was posted on Ripoff Report on 07/21/2012 08:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/trac-phone/miami-florida-33178/trac-phone-charged-my-credit-card-2-times-and-when-they-received-notice-of-my-dispute-th-915353. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now