- Report: #1107751
Report - Rebuttal - Arbitrate
Complaint Review: TracFone Wireless, Inc.
TracFone Wireless, Inc.9700 NW 112th Avenue, Miami, FL 33178 Aurora, Colorado USA
TracFone Wireless, Inc. NET10 Refused to replace defective sim Aurora Colorado
*General Comment: Where did they refuse??
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First, I verified online that my phone works with their service that is easy to do online. The same day on December 11, 2013 I purchased a $50 Net10 Unilimited Sim at Best Buy (sku#1683027).
After driving back and installing it on the phone I realized the sim card did not fit and the packaging also did not clearly state that iphones require a special trimming on the card to make it fit. I had to figure that out online so I decided to go down the street to do it for $10.
Right away, the service did not work. I called Net10 support and they told me that Best Buy did not properly activate my card at the register. So then, at that point, I think the fault was at the Best Buy register. As a result, I drive all the way back to that Best Buy. I spoke with them and found out they did everything right and the fault must be with the product. I had to call support and put on hold all over again.
Finally, they determined the sim card to be defective, after all the time I had spent driving back and forth and having to call support multiple times. They instructed to fax the receipt, copy of both sides of card, name, phone #, serial # of phone, and serial # of sim.
I faxed two pages on Friday the 13th to them with all the information they need to clearly and specifically identify the product in question. A few days later they leave me a message saying they don't have all the information. I faxed them every piece of identifiable information for this account.
This report was posted on Ripoff Report on 12/17/2013 02:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/TracFone-Wireless-Inc/Aurora-Colorado-80012/TracFone-Wireless-Inc-NET10-Refused-to-replace-defective-sim-Aurora-Colorado-1107751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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