• Report: #1008221

Complaint Review: TracFone Wireless, Inc.

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  • Submitted: Sun, February 03, 2013
  • Updated: Sun, February 03, 2013

  • Reported By: Gary — Seattle Washington United States of America
TracFone Wireless, Inc.
9700 NW 112th Ave Miami, Florida United States of America

TracFone Wireless, Inc. Sales Fraud - Never Delivered Airtime Minutes Purchased Miami, Florida

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On 1-16-2013, I purchased 240 airtime minutes from TracFone Wireless for my TracFone cell phone. The total purchase amount, including fees and taxes, was $34.30. Instead of receiving my minutes immediately after my debit card was approved, I received a message telling me that I would receive my minutes "within 24 hours." This never occurred and still has not occurred, as of today.

I attempted to contact TracFone about this several times by phone, and found there is no way to speak to a live human being. I then tried to lodge a complaint via the company's online "support forum," where I found, after registering, that there is no way to post a new message to the forum. Finally, I looked on Facebook for TracFone and found three separate Facebook pages for the company. I posted messages on all three and, a few days later, received a response from one of them: "Sucks to be you, don't it?"

This report was posted on Ripoff Report on 02/03/2013 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/TracFone-Wireless-Inc/Miami-Florida-33178/TracFone-Wireless-Inc-Sales-Fraud-Never-Delivered-Airtime-Minutes-Purchased-Miami-Fl-1008221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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