• Report: #1043050

Complaint Review: TracFone Wireless

  • Submitted: Sat, April 13, 2013
  • Updated: Sat, April 13, 2013

  • Reported By: SharkChaser — Milwaukie Oregon
TracFone Wireless
9700 NW 112th Ave Internet United States of America

TracFone Wireless NO REFUND NO CUSTOMER SERVICE, Internet

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Dear Tim,
Thank you for contacting TracFone Wireless, Inc. Your business is extremely important to us. Your email has been forwarded to our E-mail response team for resolution. Please expect someone to contact you shortly. Here is the information you have provided us:

Type of Issue: Defective Phone
Brief description of issue:  to start with: The Serial Number entered is invalid. Please try again. Phone will not set up voice mail, only shows white screen for browser, doesn't connect to a WAP wi-fi. I am not happy with the phone,to complicated to setup and use. at this point I would like a refund and transfer my minutes to my other tracfone.
ESN or IMEI: 359782041360967
TracFone phone number: 5038168814

Sincerely Yours,
Director of Customer Service
Confirmation

Dear

Thank you for contacting TracFone Wireless, Inc. Your business is extremely important to us. Your email has been forwarded to our E-mail response team for resolution. Please expect someone to contact you shortly. Here is the information you have provided us:

Type of Issue: Defective Phone
Brief description of issue:  You have 24 hours notice to respond to this email. My tracking number: 9500100023283058000062 shows that the item was delivered at 11:00 am on March 01, 2013 in PLAINFIELD, IN 46168, IE defective phone. I want my refund with in five working days, or law suits, and complaints to FBI, US Attorney Generals Office, Florida State Attorney Generals Office, and any and all other ways to discredit your company will result. Example: Paul JonesFebruary 23, 2013 at 1:17 PM In the top 10 of BAD CUSTOMER SERVICE is TRACFONE.

If you like automated phone customer service or talking to non English speaking personnel, then use tracfone. Just try to transfer minutes from one phone to another, takes over 20 min. using 5 or 6 different codes, try talking while using the keyboard!!!!! If you use the phone and just add air time from an air card, your going to be OK, anything else will be a nightmare. DO NOT use their web site for an account it is not reliable and it is not safe...... WHAT ever you do do not buy a refurbished phone. If there was a rating system, 1 thru 10, 1 being bad, they would be 1.
ESN or IMEI: 359782041360967
TracFone phone number: 5038168814

I have been trying to get a refund for 1 1/2 months no communication from them for any reason.

This report was posted on Ripoff Report on 04/13/2013 03:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/TracFone-Wireless/internet/TracFone-Wireless-NO-REFUND-NO-CUSTOMER-SERVICE-Internet-1043050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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