- Report: #832299
Report - Rebuttal - Arbitrate
Complaint Review: TracFone
TracFone9700 NW 112th Avenue Miami, Florida United States of America
TracFone Straight Talk Wireless Refused refund because 30 days had passed, but I have been trying to get satisfaction since I received the FIRST inoperable phone, in Nov. 2011 Miami, Florida
*Consumer Comment: Better off to exchange for diifferent phone
I have had inumerable conversations with customer service to resolve this matter, to no avail. And they keep you on the phone an unreasonable amount of time, transferring you to different people and telling them the same story over and over again. Two of those calls I timed, one was 30 min, the other was an hour.
I demanded my money back, but instead they sent me a THIRD phone. I did not open it, but had FedEx pick it up and return in to them.
Yesterday, Jan. 30, 2012, I received a phone call from customer service telling me I could not get a refund because it was over 30 days. At this point I went ballastic. I said of course its over 30 days, I told her...y'all have been giving me the run-around since Nov. 2011, when I received the first phone.
At this point, I am beyond frustrated, as you can imagine. My next step will be to call my attorney, the Better Business Bureau, and the Chamber of Commerce of Miami, Florida.
This report was posted on Ripoff Report on 02/01/2012 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/TracFone/Miami-Florida-33178/TracFone-Straight-Talk-Wireless-Refused-refund-because-30-days-had-passed-but-I-have-been-832299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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