• Report: #1147049

Complaint Review: TracFone

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  • Submitted: Thu, May 15, 2014
  • Updated: Thu, May 15, 2014

  • Reported By: S.d. — Las Vegas Nevada
Internet USA

TracFone Agreed....TracFone steals minutes and then says they can't do anything about it Internet

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Agreeing with report that says TracFone steals minutes.  They count on users accidentally pressing keys that automatically deduct minutes (web access key is a good one), and it's possible to go several hours without realizing you are eating up minutes.  I sent an e-mail inquiring about shutting off this button, and they said it couldn't be done.  I called and went through an infuriating cust. svc. process of being transferred from one useless CSR to another, until finally the last one told me there was no way to reimburse the minutes lost, and since it wasn't a technical issue, he didn't have to bother trying to help me.  When I realized I was being given the brush-off, I used profanity, and he immediately hung up on me.  If you have any alternative, don't ever waste your money by giving it to TracFone for their horrible telecom service (calls get interference and are dropped all the time), non-existent customer service and deliberate policy of STEALING the service you already paid for.

This report was posted on Ripoff Report on 05/15/2014 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/TracFone/internet/TracFone-AgreedTracFone-steals-minutes-and-then-says-they-cant-do-anything-about-it-1147049. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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