- Report: #712833
Report - Rebuttal - Arbitrate
Complaint Review: Tracfone Wireless Inc.
Tracfone Wireless Inc.9700 NW 112th Avenue Miami,FL 33178 Miami, Florida United States of America
Tracfone Wireless Inc. Net10 The company REFUSES to REFUND MONEY DUE TO ADMITTING SYSTEM ERROR Miami, Florida
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I called them back 4-5 times as well as my bank representative always with the promise that the money would be back in my account--that the bank took out when my check was deposited on the 1st. I got all the case numbers, transaction numbers name and ID numbers of each person that helped me.
Then today after 2 1/2 hours and i disconnect--I was told that I would not be getting my money back and my case was closed as of yesterday. This came from the Corporate office--but had no name, signature, ID number of who made that decision. From the beginning they said it was a system error and admitted it was their fault and was sent to corporate and all along reassuring that the funds would be returned.
How many other people has this happened too!!!! All this for $189.00--then they offered to add that amount in minutes on my phone--What an insult!!!!
Please give me feedback on how to proceed with this issue!!!
This report was posted on Ripoff Report on 04/01/2011 06:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tracfone-Wireless-Inc/Miami-Florida-33178/Tracfone-Wireless-Inc-Net10-The-company-REFUSES-to-REFUND-MONEY-DUE-TO-ADMITTING-SYSTEM-E-712833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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