- Report: #693348
Report - Rebuttal - Arbitrate
Complaint Review: Tracfone Wireless
Tracfone Wireless9700 NW112th Ave. Miami, Florida United States of America
Tracfone Wireless Debited bank account 8 times, at $19.99 and rendered minutes, and service days for only one of those $19.99 charges Miami, Florida *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
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My dealings with tracfone concerns my transaction with the company dating 1/30/11-1/31/11 when I tried to add 60 minutes, and 90 days of service to my cell phone. I along, with countless others of tracfone's customers, if consumer complaints to other consumer blogs researched are to be believed, found that their computer service system was down.
Both online, with tracfone, and in speaking with a service person, and their supervisor when I tried to complete the above transaction, I was told that their service was down, and that the transaction could not be completed. However, their system did debit my bank account eight times, with only one time being legitimate transaction #464479 for 60 minutes, and 90 days of service. The additional 7 times at $19,99 per time provided no minutes, nor any additional service days to the phone unit. A review of their records will indicate that my present minutes stand at 1062.5 with a renewal of service at 5/01/11. The minutes as stated reflect the loss of minutes in discussing these issues with my bank, and their representatives.
A call to my bank, Wellsfargo, produced two of their claims representatives talking with representatives of tracfone where they supposedly issued a refund for 7 of the overcharges issuing a transaction #481401 for the supposed credit. This was on the second of February,2011. Two days later I received a letter from a Mr. David C Irmer, Vice President, of Claims Assistance with Wellsfargo stating, "After reviewing the information available to us we have determined that your account was charged correctly." "As a result, we have closed your claim."
Now, it appears that after 40 years of affliation, that even Wellsfargo has abandoned me. Further attempts with tracfone have led to no resolution either. Since, when in this country is it not considered fraud to bill a credit card for services not delivered, and not have your bank stand behind you on the one and only legitimate transaction that had a transaction number, and that actually delivered the proper goods , and services while refusing the excess charges that didn't even have an assigned transaction number because that part of the system was non functioning?
This report was posted on Ripoff Report on 02/09/2011 08:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tracfone-Wireless/Miami-Florida-33178/Tracfone-Wireless-Debited-bank-account-8-times-at-1999-and-rendered-minutes-and-servi-693348. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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