• Report: #911808

Complaint Review: Tracfone

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  • Submitted: Fri, July 13, 2012
  • Updated: Fri, July 13, 2012

  • Reported By: Paul — Excelsior Minnesota United States of America
Tracfone
Internet United States of America

Tracfone Holding my money hostage Internet

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Never, ever purchase Tracfone airtime online! After seven failed attempts to purchase 60 minutes, I found that they had charged my back account seven times! Customer service told me that none of these charges were approved, and will be released by my bank in 24 to 48 hours. Ummm....this is Friday night, so I can kiss that $154 goodbye until at least Monday morning.

When I asked if they would be fixing their website so that it wouldn't do this anymore, they said "It is fixed." Right...in the 20 minutes I was talking to them, their IT department went and fixed it? I rather doubt that.

I know how this works: The bank would tell me that since the charges are "pending," nothing can be done until they are approved or denied. But until that happens, I don't have access to that money.

In short, Tracfone's website will cause your money to be held hostage.

This report was posted on Ripoff Report on 07/13/2012 08:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tracfone/internet/Tracfone-Holding-my-money-hostage-Internet-911808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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