• Report: #1147447

Complaint Review: Tracfone

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  • Submitted: Sat, May 17, 2014
  • Updated: Sat, May 17, 2014

  • Reported By: Susan — New Orleans Louisiana
Tracfone
Nationwide USA

Tracfone net10.com Complete technician incompetence Miami Nationwide

*General Comment: some help

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I have been dealing with these incompetents for years because they have cell phone service that we can afford. Recently I was on the phone with them for an hour and spoke with three people and all of them had me entering codes into the phone that did not work to solve the problem of my phone going straight to voice mail and not ringing when it is called. I finally had to cut out of this frustrating exercise in futility and take a break of a couple of days to simmer down from my fury at their complete incompetence. I have been going through this horrible routine with them every time I get a new phone from them.

These people have NO idea what they are doing and have ancient equipment and totally outdated technology. One of their favorite tricks is to put you on hold and then the connection is broken so you have to call back again and start over with another agent who is equally clueless. Or they will simply pass you over to another agent who doesn't understand what the problem is and does not admit that and puts you through hoops to try to fix something they know nothing about. After days of this time consuming farce, you may finally get someone who can fix it. This company has aspirations to get in the smart phone business. Holy Cow! What a debacle that will be!


This report was posted on Ripoff Report on 05/17/2014 05:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tracfone/nationwide/Tracfone-net10com-Complete-technician-incompetence-Miami-Nationwide-1147447. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

some help

AUTHOR: 9wood - ()

i have had more than my share of time wasted with there incompetence they all seem to follow some script and nothing nothing else

i would suggest calling there corparate office and ask for a manager

1800 626 4883  ext. 3324

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