- Report: #881915
Report - Rebuttal - Arbitrate
Complaint Review: Traco Windows
Traco Windows6611 W. Cermak Rd Berwyn, Illinois United States of America
Traco Windows Airetite, Inc Despite limited lifetime warranty, 2 windows would not open within one year of use. Berwyn, Illinois
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Despite paperwork that claimed a lifetime limited warranty, the company said there was only a one year warranty on windows not opening. This is not in the paperwork we received.
Because my mother was going to order more windows, they decided to "fix" the window that had been opened no more than 100 times at the very most. It was 2007 when mother ordered more windows, by then the second window in the same bedroom had been malfunctioning for 4 years. This window had been opened no more than 100 times as well during my few visits.
That second window was next to the first broken one, and THAT one went bad in the same way and will not stay open. How can old wooden windows work perfectly for over 50 years, and brand new windows go bad within months? My mother called about the second window but they said they would not cover it. There is also a large missing portion cracked off in the part of the window you use to lift it up.
Amazing as it sounds, the limited warranty does not cover:
"Normal wear and tear." Which could mean anything at all.
Also not covered are:
"Breakage, cracking or other damage to insulating glass units caused by handling in shipment or during installation."
What kind of warranty does not cover normal wear and tear? And it certainly does not cover un-normal wear and tear. All I did was open and close windows in a bedroom that had no air-conditioning when I came to visit. I am appalled at the service of this company. I have never ever heard of anyone not standing behind their products in such a way. The salesman actually said, "because you are ordering more windows, we will fix the broken one which is no longer under the year long warranty." I would love to see where this is in our paperwork. I cannot find it.
This report was posted on Ripoff Report on 05/12/2012 06:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Traco-Windows/Berwyn-Illinois-60402/Traco-Windows-Airetite-Inc-Despite-limited-lifetime-warranty-2-windows-would-not-open-wi-881915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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