I contacted Tracy Moore because I just finished up my debut album with features from MMG, Engineering from Grammy award winning engineers Gustavo Celis, Ray seay, Matt Marrin, Ariel Chobaz to name a few and mastering from Herb Pump Powers jr, the best mastering engineer ever. So I reached out to Tracy because I wanted to get a good push behind our lead single by the Core DJ'S.
So Tracy tells me I need to come to Las Vegas to the Mixshow live/ core dj retreat that they have every year... She says this will be a good opportunity to expand. She told me the cost would be 5000 but since it was so earlier before the event was scheduled to start she would break the 5000 into 3 payments leading up to the time of the event.
So I ask, what exactly is included in this 5000 because I wasn't particularly looking for a trip or event, I was mainly looking for promotion of our lead single.. But since she said its a good opportunity I was curious to see what it's about. So I asked what exactly happens once I pay the first payment. This is where the lying and providing misleading information begins.. (And I have it all in writing to prove) what I am saying!
So she says once you send over the first payment, this is when you'll start getting all the dj feedback (she said my single would be serviced to all the core DJ'S including Tony Neal and they would all provide me feedback on the record) this is a very important part of promoting a single.. It allows you to know how the DJ'S feels about it and what they think it can or can't do. So the first payment was for 1500 dollars and the dj feedback is what I was suppose to get once I paid it, as well as a conference call with all the DJ'S and member who would be working on the promotion for us so we can all be in the same page... The second payment was scheduled for a little over two weeks after the first payment. So I send over the first payment which is 1500 dollars.
So now a little over two weeks passed and it's time for me to make the second maybe so I contact Domonique Mack (which is Tracy's assistant) Tracy would no longer even email me back after I sent over the 1500 dollars, instead Tracy's assistant started to write me. So I let Ms. Mack no that I'm a little upset and disappointed to say the least... Because here it is time for me to make the second payment and I have t even got anything I was told I would get once I make the first payment. So now it's time for the second payment and I'm not to excited about paying this second payment because I haven't received anything I was promised I would have by now..
So Dominique tells Tracy about my complaints.. So finally I here from Tracy 469 487-9234, (she calls my phone) and I have been doing business for a while and this has to be the most unprofessional business person that I have ever dealt with. I tell Tracy the exact thing I've told her assistant and for some reason all she has to say is I never told you you would get dj feedback.. I said Tracy, yes you did tell me I would have dj feedback by now.. I have the email Tracy, I can show you. She doesn't want to hear anything I'm saying to her and continues to respond with some of the most sarcastic and unprofessional comments that I have ever heard.
All I was doing was pointing out the facts and she refused to even hear me out. So finally I told her, you know what Ms. Moore don't even worry about it, I'll send you over the email where you said exactly what I'm sayin you said, which is that once I pay 1500 I would start getting dj feedback so you can see for yourself.
So I get off the phone with her and I find the email and send it over to her to see what she has to say now. she sees the email she wrote me... she says i do see where i said that, which i said incorrectly!
Then she goes on to say that the dj feedback is part of promotion and I won't get any dj feedback until I pay 3500 dollars, (the first payment and then the second payment as well) I said Tracy that's not what you told me though. You told me i would receive the feedback once I paid 1500 dollars. Then she says o well let me get that dj feedback going then because I do see where I did say that. I said Tracy had you listened to me while we were on the phone you would have known that but you were so busy being nasty as you can possibly be to me on the phone like I was lying about what i was told or something.
If you would have treated me with respect instead of treating me like I'm a fool or something then maybe I would be willing to continue this process but since you have no sense of customer service plus now the timing is to late, i was told i would have the feedback by a certain time and that time has came and went and now i cant even do any of the things i was planning on doing so I do not wish to continue this process and I don't have to.
I have not received anything from you or your company as of today. I paid you 1500 dollars based on false and misleading information that you admitted to yourself by saying you did say that incorrectly and then you treat me like a dummy on the phone. I do not wish to continue this or any other business with you or your company, you have horrible business practices. I have not received anything that I was told I would have by now and you have admitted to giving me incorrect information therefore I am not bound to any contract with you and I would like to have my money back.
Then she finally starts to act a little nice, she offers me alternative promotion services and I decline because I would have to question the integrity of anything that you or your company would do for me after this disagreement and the mean comments you said to me on the phone..
I do not wish to to do any business with you! So no I don't want anything from you but my money back, She then says yea I do see where I made a mistake but you can not have your money back, we do not do refunds!!!
I said Tracy yes you do give refunds because you made all the mistakes in this deal and I am not bound to any agreement because you used false information in order to secure a contract, admitted to it and now your telling me I can't have my money back?
thats was over 2 month ago and I have not heard from her or any of her assistants since!
She basically took 1500 dollars from me and ran!!
Be aware!! Bornstarz Inc, Mixshow Live LLC, The Allstarz Group she is the manager of The Core DJ'S. be very careful with your money! Horrible business ethics!