- Report: #998073
Report - Rebuttal - Arbitrate
Complaint Review: Trade Rush
Trade RushInternet United States of America
Trade Rush faults live price aka delay in price Internet
If Trade Rush platform website was providing a good product and service. I would not be ask to talking to an account manager regarding trading advice. As the platform is not providing the service and product of what I paid.
Converstaion between me and the rep.
Please wait for a site operator to respond.
You are now chatting with 'Tom'
Tom: Welcome to TradeRush LiveChat! How can I help you?
you: yes, is there someone who I can talk to about the website might have a problem?Tom: Yes.
Tom: How may I help you?
you: I would like to file a complain about the accuracy of the website.
Tom: Okay.Tom: What is the issue?
you: the showing price is delayed for 60 second
Tom: May I please have your registered email, or TradeRush account number, please?you: email@example.com
Tom: And can you give me the position ID of the trade?
Tom: You can look it up by going to "my account" and selecting "investments history" and clicking on expired.
you: A TradeRush rep recommended on using this website to see the trade live in candlestick chart.
Tom: The rates on Netdania very slightly from those of Reuters, which is our live feed source.
you: which is not compatible with TradeRush nor any other live platform such as tc2000.com
Tom: All rate providers use slightly different algorithums to determine the rate of an asset.
Tom: That is why there my be a difference between the two rates.
you: That I agreed, which is back to my concern how can I predict the price using candlestick chart for every second which can be a win or a loss.
Tom: What trading tool are you using?
you: If I had this info on the delay of the price, I would have trade 30 minutes instead of 60 seconds.
Tom: I don't understand.you: trading 60 second is not as easy as it is advertise and plus, no tools can be used due to the delayed price.
Tom: Have you spoken to your account manager regarding trading advice?
you: no I have not
Tom: I will have your account manager contact you monday to discuss trading strategies with you.
you: I know there is risk, but if info is not accurate how can I trust TradeRush.
Tom: You will need to speak to your account manager regarding trading advice and stategies, when can I have him contact you on Monday?
you: Yes, thank you. Now, I know not to trade 60 second due to the in-accuracy.
Tom: Is there anything else I can help you with?
you: Which department head do I file a complain with ?
Tom: Your account manager, who will be contacting you on Monday.
you: Ok, thank you
Tom: He will be able to give you advice on trading and
Tom: will also explain in greater detail how and why the rates are different and also
Tom: trading strategies so that you will not loose money.
Chat session has ended.
This report was posted on Ripoff Report on 01/16/2013 04:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Trade-Rush/internet/Trade-Rush-faults-live-price-aka-delay-in-price-Internet-998073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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